Job Description
Title: IT Support & Network Specialist (Night Shift)
Company Name: Apex Data Management & IT Ltd
Vacancy: 1
Age: 28 to 38 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience:
∎ 3 to 5 years
Published: 19 Feb 2025
Education:
∎ Bachelor of Science (BSc)
Requirements:
Additional Requirements:
∎ Age 28 to 38 years
Responsibilities & Context:
∎ Provide first-line technical support to employees, troubleshooting hardware, software, and network-related issues.
∎ Install, configure, and maintain computer systems, applications, and peripherals.
∎ Manage user accounts, permissions, and access controls in Active Directory and other IT systems.
∎ Document IT support issues and resolutions in the ticketing system.
∎ Assist with software updates, patch management, and system upgrades.
∎ Conduct user training sessions and create documentation for common IT issues.
∎ Monitor, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and Wi-Fi access points.
∎ Ensure network security through firewalls, VPNs, and other security measures.
∎ Perform network performance analysis and optimization.
∎ Assist in managing cloud-based infrastructure and services.
∎ Implement and enforce IT policies and best practices for network security and data protection.
∎ Perform routine system monitoring, backups, and disaster recovery procedures.
∎ Ensure compliance with IT security policies and standards.
∎ Respond to cybersecurity threats and work to mitigate vulnerabilities.
∎ Conduct periodic IT audits to assess system performance and security.
∎ System administration support for Outlook, Gmail, or any email domain.
∎ Work closely with other IT team members to implement new technologies and system improvements.
∎ Assist in IT infrastructure projects, including system migrations, upgrades, and new implementations.
∎ Collaborate with vendors and service providers for hardware and software procurement.
∎ Bachelor’s degree in Information Technology, Computer Science, or a related field.
∎ 3+ years of experience in IT support, network administration, or a similar role.
∎ Strong knowledge of Windows and macOS operating systems.
∎ Experience with network protocols (TCP/IP, DNS, DHCP, VPN, VLAN, etc.).
∎ Hands-on experience with routers, firewalls, and switches (Cisco, Fortinet, Ubiquiti, etc.).
∎ Knowledge of Active Directory, Office 365, and cloud computing platforms.
∎ Familiarity with cybersecurity principles and best practices.
∎ Excellent problem-solving and troubleshooting skills.
∎ Strong communication and interpersonal skills.
∎ Ability to work independently and as part of a team in a fast-paced environment.
∎ Certifications such as CompTIA Network+, CCNA, or Microsoft certifications are a plus.
∎ Office Shift 6 PM to 3 AM (Night Shift)
∎ Job Summary:
∎ The IT Support & Network Specialist will be responsible for providing technical support to end-users, maintaining network infrastructure, and ensuring the smooth operation of IT systems. This role involves troubleshooting hardware and software issues, managing network security, and optimizing system performance. The ideal candidate should have strong problem-solving skills, a proactive approach, and a commitment to delivering excellent IT support.
∎ Key Responsibilities:
∎ IT Support:
∎ Provide first-line technical support to employees, troubleshooting hardware, software, and network-related issues.
∎ Install, configure, and maintain computer systems, applications, and peripherals.
∎ Manage user accounts, permissions, and access controls in Active Directory and other IT systems.
∎ Document IT support issues and resolutions in the ticketing system.
∎ Assist with software updates, patch management, and system upgrades.
∎ Conduct user training sessions and create documentation for common IT issues.
∎ Network Administration:
∎ Monitor, maintain, and troubleshoot network infrastructure, including routers, switches, firewalls, and Wi-Fi access points.
∎ Ensure network security through firewalls, VPNs, and other security measures.
∎ Perform network performance analysis and optimization.
∎ Assist in managing cloud-based infrastructure and services.
∎ Implement and enforce IT policies and best practices for network security and data protection.
∎ System Maintenance & Security:
∎ Perform routine system monitoring, backups, and disaster recovery procedures.
∎ Ensure compliance with IT security policies and standards.
∎ Respond to cybersecurity threats and work to mitigate vulnerabilities.
∎ Conduct periodic IT audits to assess system performance and security.
∎ System administration support for Outlook, Gmail, or any email domain.
∎ Collaboration & Project Management:
∎ Work closely with other IT team members to implement new technologies and system improvements.
∎ Assist in IT infrastructure projects, including system migrations, upgrades, and new implementations.
∎ Collaborate with vendors and service providers for hardware and software procurement.
∎ Qualifications & Skills:
∎ Bachelor’s degree in Information Technology, Computer Science, or a related field.
∎ 3+ years of experience in IT support, network administration, or a similar role.
∎ Strong knowledge of Windows and macOS operating systems.
∎ Experience with network protocols (TCP/IP, DNS, DHCP, VPN, VLAN, etc.).
∎ Hands-on experience with routers, firewalls, and switches (Cisco, Fortinet, Ubiquiti, etc.).
∎ Knowledge of Active Directory, Office 365, and cloud computing platforms.
∎ Familiarity with cybersecurity principles and best practices.
∎ Excellent problem-solving and troubleshooting skills.
∎ Strong communication and interpersonal skills.
∎ Ability to work independently and as part of a team in a fast-paced environment.
∎ Certifications such as CompTIA Network+, CCNA, or Microsoft certifications are a plus.
∎ Office Shift 6 PM to 3 AM (Night Shift)
Skills & Expertise:
Compensation & Other Benefits:
∎ Weekly 2 holidays
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Competitive salary based on experience & competencies
∎ Opportunities for professional growth and development.
∎ Dynamic and collaborative work environment.
∎ Long Service Bonus
∎ Festival Bonus: 2
∎ Competitive salary based on experience & competencies
∎ Opportunities for professional growth and development.
∎ Dynamic and collaborative work environment.
∎ Long Service Bonus
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka (Banani)
Company Information:
∎ Apex Data Management & IT Ltd
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213
Address::
∎ House No: 133 (6th, 7th & 8th Floor), Road: 12, Block-E, Banani, Dhaka-1213
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 21 Mar 2025
Category: IT/Telecommunication
