Job Description
Title: IT Support Help Center Associate
Company Name: Quantanite Bangladesh LTD
Vacancy: Not specific
Job Location: Dhaka (Mirpur)
Employment Status: Full-time
Educational Requirements:
∎ BSc/BA in IT, Computer Science or relevant field (Flexible in case of relevant experience in IT of Call Center or BPO Industry)
∎ Training/Trade Course: Advanced Knowledge in Excel,Word,Visio
∎ Knowledge in using MikroTik/Cisco routers.
Experience Requirements:
∎ 1 to 3 year(s)
∎ Freshers are also encouraged to apply.
Job Context:
∎ Quantanite, Dhaka is looking for a competent IT Support help center Associate to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
∎ An excellentIT Support help center Associate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
∎ The goal is to create value for clients that will help preserve the company’s reputation and business.
Job Responsibilities:
∎ Installing and configuring computer hardware, software, systems, networks, printers and scanners
∎ Monitoring and maintaining computer systems and networks
∎ Responding in a timely manner to service issues and requests
∎ Providing technical support across the company (this may be in person,email or over the phone)
∎ Setting up accounts for new users
∎ Manage different types of data, internet services.
∎ Performing remote troubleshooting through diagnostic techniques and pertinent questions
∎ Determining the best solution based on the issue and details provided by users
∎ Provide accurate information on IT products or services
∎ Record events and problems and their resolution in logs
∎ Pass on any feedback or suggestions by users to the appropriate internal team
∎ Identify and suggest possible improvements on procedures
Additional Requirements:
∎ Age 25 to 35 years
∎ Both males and females are allowed to apply
∎ Proven experience as a help desk technician or other customer support role
∎ Tech savvy with working knowledge of office automation products, databases and remote control
∎ Strong analytical and problem-solving skills, both on a proactive, planned, project basis as well as a crisis/problem recovery situation
∎ Excellent communication skills
∎ Customer-oriented and cool-tempered
Salary: Negotiable
Compensation & Other Benefits:
∎ Weekly 2 holidays, Insurance, Over time allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 15 May 2023
Company Information:
∎ 28 Apr 2023
∎ Quantanite Bangladesh LTD
∎ Address : CRP Hospital Building, Level 9, Bhashantek Road, Mirpur 14th, Dhaka
∎ Web : http://quantanite.com
∎ Business : Quantanite is a BPO company with more than 1200 professionals. We are teaming up with some of the most exciting growth companies all over the world and assisting them in transition to automation. At Quantanite, we build cost-effective dedicated teams for growth companies to help them manage their ongoing manual processes. We ensure that the client’s task is delivered with agreed quality and is managed as efficiently as client’s in-house team.
Category: IT/Telecommunication
:
