IT Support Engineer

Job Description

Title: IT Support Engineer

Company Name: Green Delta Insurance Company Limited

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Insurance

• Bachelor/Honors

• 2 to 3 years
• The applicants should have experience in the following business area(s): Insurance

Responsibilities

• Ability to work as a support personal for all hardware related issues.

• Work on different assignment simultaneously and need to be aware of completing deadlines and priorities

• Responsible for configuration setting, and testing computer hardware, including computer systems, motherboards, hard drive/SSD, RAM, BIOS, Keyboards, printers, operating system and installation of other parts.

• Detect Hardware flaws and inconsistencies as well as pinpoint areas of improvement

• Manage and maintain the organization's network infrastructure, including LAN, WAN, routers, switches, and wireless networks.

• Collaborate with cross-functional teams to design and implement network upgrades, expansions, and enhancements.

• Oversee the configuration, installation, and maintenance of network equipment and software.

• Provide technical support and troubleshooting in assistance to end-users, resolving network and connectivity issues or Hardware issues in a timely manner.

• Collaborate with vendors and service providers to procure network and Hardware equipment, software, and services, ensuring cost-effectiveness and quality.

• Ability to configure and setup IP Phone and maintenance of IP PABX System

• Maintain Inventory list of all IT equipment and update list periodically

• Meeting environment setup both indoor and outdoor location

• Stay updated with emerging technologies and industry trends related to network infrastructure and support, recommending and implementing improvements as appropriate

·       Contact with vendor and collect quotation and submit CS for approval

·       Maintain Surveillance System

·       Support the IT procurement team in the acquisition of IT Hardware, Software, Network support and services

• Liaison with outsourced vendors to ensure timely supply of products to ensure smooth functioning of system 

Required Skills and Expertise

• At least 2 - 3 years

• Ability to configure and troubleshoot of Mikrotik Router and Switches

• Fair knowledge of Routing protocol (OSPF, Static etc.), VPN, VLAN and NAT

• Must have Customer service skills.

• Must have customer focused attitude.

• Must be able to effectively understand and communicate technical instruction.

• Must be able to maintain quality reports.

• Critical thinking and problem solving

• Good judgement and organizational skills

• Able to work independently.