IT -Sr. Executive

Job Description

Title: IT -Sr. Executive

Company Name: Seacoast Shipping Lines Ltd

Vacancy: 01

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ Master of Science (MSc)

Experience Requirements:
∎ 3 to 5 year(s)
∎ The applicants should have experience in the following area(s): IT Support Service

Job Responsibilities:
∎ Serve as the first point of contact for users seeking technical assistance over the phone or email
∎ Perform remote troubleshooting through diagnostic techniques and pertinent questions
∎ Determine the best solution based on the issue and details provided to the users.
∎ Walk the users through the problem-solving process
∎ Direct unresolved issues to the next level of support personnel
∎ Provide accurate information on IT products or services
∎ Record events and problems and their resolution in logs
∎ Follow-up and update users’ status and information
∎ Pass on any feedback or suggestions by users to the appropriate internal team
∎ Identify and suggest possible improvements on procedures
∎ Educate the users & follow the IT Policy.
∎ Preparing the business cards designs and printing related task
∎ Maintaining company assets and creating emails and configure the emails to users.

Additional Requirements:
∎ Should have a proven track record, and should have an experience of around 3-5 years in an NVOCC/Freight forwarding/Logistics environment in IT.
∎ Diploma in Computer in Computer Science & Engineering
∎ Bachelor of Science (BSc) in Computer Science.
∎ Good in MS Excel, MS PowerPoint, MS Word & Outlook;
∎ Sound knowledge about inventory management process;
∎ Good verbal and written communication skills in both Bengali and English;
∎ Good analytical and presentation skill;
∎ Attitude to work with Team.

Compensation & Other Benefits:
∎ As per company policy

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 18 Oct 2022

Company Information:
∎ 18 Sep 2022
∎ Seacoast Shipping Lines Ltd
∎ Address : Corporate office: Ahmed Tower (21st Floor), 28-30 Kemal Ataturk Avenue Banani C/A, Dhaka-1213, Bangladesh

Category: IT/Telecommunication

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