IT Specialist (Vicidial Expert)

Job Description

Title: IT Specialist (Vicidial Expert)

Company Name: SuperTel Limited

Vacancy: Not specific

Job Location: Dhaka (Uttara)

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Computer Application (BCA)
∎ B.Sc in Computer Science/ Engineering from any reputed university (Flexible in case of relevant experience in IT of Call Center or BPO Industry)
∎ Preferred Professional Certification: CCNA
∎ Training/Trade Course: Advanced Knowledge in Excel,Word,Visio
∎ Skills Required: Call Center Software, vicidial

Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s): Data Analysis, IT System Management, MIS, Technical Writer Manual Writer, vicidial
∎ The applicants should have experience in the following business area(s): BPO/ Data Entry Firm, Call Center, ISP

Job Responsibilities:
∎ Operation and Maintenance of Call Center Software (Vicidial)
∎ Integration between IPTSP and ViciDial software.
∎ Operate LAN for smooth OPERATION of Network Servers.
∎ Maintain users' profiles and shared-level access to the network.
∎ Manage different types of data, internet services.
∎ Depth knowledge of installation and configuration of ViciDial software, its network devices, and applications.
∎ Network Management
∎ Knowledge in using MikroTik/Cisco routers
∎ IVR Design and Implementation

Additional Requirements:
∎ Age 23 to 45 years
∎ Both males and females are allowed to apply
∎ Please DO NOT APPLY if you do not have any hands on experience with VICIDIAL )Call Center Software).

Salary:
∎ Negotiable
∎ As per policies of SuperTel Limited

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 17 Dec 2022

Company Information:
∎ 17 Nov 2022
∎ SuperTel Limited
∎ Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1230
∎ Web : www.supertel.com.bd
∎ Business : Call Center/BPO/Outsourcing/Contact Center

Category: IT/Telecommunication

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