IT Manager

Job Description

Title: IT Manager

Company Name: SuperTel Limited

Vacancy: 01

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Computer Application (BCA)
∎ B.Sc. in Computer Science/ Engineering from any reputed university (Flexible in case of relevant experience in Call Center or BPO Industry)
∎ Preferred Professional Certification: CCNA
∎ Training/Trade Course: Advanced Knowledge in Excel
∎ Skills Required: Advanced Knowledge in Access, Advanced Knowledge in Excel, Advanced Knowledge in Powerpoint

Experience Requirements:
∎ 1 to 5 year(s)
∎ The applicants should have experience in the following area(s): Data Analysis, IT System Management, MIS, Technical Writer/ Manual Writer
∎ The applicants should have experience in the following business area(s): Call Center, BPO/ Data Entry Firm, ISP

Job Responsibilities:
∎ Operation and Maintenance of Call Center Software
∎ Operate LAN for smooth OPERATION of Network Servers.
∎ Maintain users profile and shared level access to the network.
∎ Manage different types of data ,internet services.
∎ Installation and configuration of Windows Based Call Center Software, Vici Dial software, its network devices and applications.
∎ Network Management
∎ IVR Design and Implementation

Additional Requirements:
∎ Age 25 to 40 years
∎ Only males are allowed to apply
∎ EXPERIENCE IN CALL CENTER IT ENVIRONMENT WILL BE PRIVILEGED
∎ Advanced knowledge in EXCEL, POWER POINT, ACCESS
∎ Highly collaborative and able to give/receive critical feedback.
∎ Highly motivated, reliable and hard working.
∎ Ability to meet deadlines and work in pressure
∎ IVR Design and Implementation
∎ Understand KPI calculations

Salary: Negotiable

Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ AS PER POLICIES OF SUPERTEL LIMITED

Application Deadline: September 20, 2019

Company Information:
∎ SuperTel Limited
∎ Address : House #25 (Super House) Garib-E-Newaz Avenue, Sector #13, Uttara, Dhaka-1230
∎ Web : www.supertel.com.bd
∎ Business : Call Center/BPO/Outsourcing/Contact Center

Category: IT/Telecommunication

Read Before Apply: Please do not apply if you do not have any hands on experience with Call Center Software Apply only if you know how to manage Call Center Software and have worked at a call center in Bangladesh.The applicant must know everything there is to know about Call Center Software.