IT Manager

Job Description

Title: IT Manager

Company Name: GTC BPO Services Limited

Vacancy: 1

Job Location: Dhaka (Mohakhali)

Employment Status: Full-time

Educational Requirements:
∎ Masters in Engineering (MEngg)

Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following business area(s): Call Center

Job Context:
∎ MUST know VICI dial, it`s features and have ability to understand the algorithm of VICI dial.
∎ MUST have EXPERIENCE IN CALL CENTER IT ENVIRONMENT

Job Responsibilities:
∎ Need 5+ year of solid experience with VICIdial Contact Center Solution
∎ Must possess sound knowledge of Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface
∎ Must have experience in ACD, Complex IVR implementation and optimizing MySQL database performance.
∎ Must be knowledgeable in Asterisk Dial-plan, Asterisk Gateway Interface and Asterisk Manager Interface.
∎ Must know how to customize Vicidial/Go Autodial, implement new requirements from clients and maintenance.
∎ Must be able to Create reports using complex query from MySql, MSSql DB for Call center.
∎ Must be an expert with Asterisk based Contact Center Solution (including AMI and AGI).
∎ Must be an expert in Skill Management, Queue Priority, Queue Management, Predictive Dialer, API integration with core asterisk.
∎ Experience in Load Balancing and have good knowledge of SIP.
∎ Must know how to manage organizational IT inventory and monitoring all IT operational activities.
∎ Must know how to Install and Configure ADDC, DNS and DHCP server for different call center process in different network.
∎ Must know how to check system logs to take necessary steps to avoid any kind of system threats,
∎ Must know how to create organizational IT process for Standardization of business and operation.


Additional Requirements:
∎ Age 27 to 40 years
∎ Both males and females are allowed to apply

Salary: Tk. 40000 - 50000 (Monthly)

Compensation & Other Benefits:
∎ Mobile bill
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Bdjobs.com Online Job Posting.

Application Deadline: 11 Oct 2023

Company Information:
∎ 11 Sep 2023
∎ GTC BPO Services Limited
∎ Address : 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212

Category: IT/Telecommunication

:

Interested By University

University Percentage (%)
Daffodil International University 7.59%
Jahangirnagar University 6.21%
Dhaka International University 5.52%
Daffodil International University (DIU) 4.14%
American International University-Bangladesh 3.45%
Bangladesh University 3.45%
Stamford University Bangladesh 2.07%
Southeast University 2.07%
Jagannath University 2.07%
North South University 2.07%

Interested By Age Range

Age Range Percentage (%)
20-30 30.34%
31-35 35.17%
36-40 15.86%
40+ 17.24%

Interested By Salary Range

Salary Range Percentage (%)
0-20K 3.57%
20K-30K 5.00%
30K-40K 12.86%
40K-50K 47.14%
50K+ 31.43%

Interested By Experience Range

Experience Range Percentage (%)
0.1 - 1 years 3.45%
1.1 - 3 years 7.59%
3.1 - 5 years 13.79%
5+ years 75.17%

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