Job Description
Title: Customer Relationship Executive
Company Name: GTC BPO Services Limited
Vacancy: 15
Age: 20 to 28 years
Location: Dhaka (Mohakhali)
Salary: Tk. 9000 - 15000 (Monthly)
Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, BPO/ Data Entry Firm, Cellular Phone Operator
∎ Freshers are also encouraged to apply.
Published: 22 Dec 2024
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 20 to 28 years
Responsibilities & Context:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels. Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Shift timing roster (8 hours a day).
∎ Part time hours available.
∎ Job Responsibilities:
∎ Responding promptly to customer inquiries.
∎ Communicating with customers through various channels. Acknowledging and resolving customer complaints.
∎ Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests.
∎ Keeping records of customer interactions, transactions, comments and complaints.
∎ Communicating and coordinating with colleagues as necessary.
∎ Providing feedback on the efficiency of the customer service process.
∎ Managing a team of junior customer service representatives.
∎ Ensure customer satisfaction and provide professional customer support.
Skills & Expertise:
Compensation & Other Benefits:
∎ One-day weekend Public Holidays available.
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohakhali)
Company Information:
∎ GTC BPO Services Limited
∎ 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212
Address::
∎ 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 21 Jan 2025
Category: Customer Support/Call Centre
