Job Description
Title: Customer Service Advisor
Company Name: GTC BPO Services Limited
Vacancy: --
Age: 20 to 30 years
Location: Dhaka
Minimum Salary: Tk. 13000 (Monthly)
Published: 12 Jan 2025
Education:
∎ Graduate or undergraduate students currently enrolled in universities are encouraged to apply.
∎ Graduate or undergraduate students currently enrolled in universities are encouraged to apply.
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ Strong communication skills in both English and Bangla
∎ Ability to work under pressure, demonstrate ambition, and thrive in a team environment.
∎ Fluency in English is a strong advantage.
∎ A positive attitude, excellent interpersonal skills, and a passion for customer care.
∎ Strong communication skills in both English and Bangla
∎ Ability to work under pressure, demonstrate ambition, and thrive in a team environment.
∎ Fluency in English is a strong advantage.
∎ A positive attitude, excellent interpersonal skills, and a passion for customer care.
Responsibilities & Context:
∎ Responding promptly and professionally to customer inquiries.
∎ Managing customer communications through various channels.
∎ Resolving customer complaints efficiently and providing suitable solutions.
∎ Explaining Pureit products and services in detail to customers.
∎ Processing orders, forms, and customer requests.
∎ Maintaining records of customer interactions, complaints, and resolutions.
∎ Collaborating with colleagues to enhance customer satisfaction.
∎ Providing feedback on customer service processes for continuous improvement.
∎ Leading and guiding a team of junior service representatives when necessary.
∎ Ensuring customers have a seamless and satisfying experience with Pureit.
∎ Join us as a Customer Service Advisor for Pureit Bangladesh Careline and become a part of a dynamic, customer-focused team.
∎ Key Responsibilities:
∎ Responding promptly and professionally to customer inquiries.
∎ Managing customer communications through various channels.
∎ Resolving customer complaints efficiently and providing suitable solutions.
∎ Explaining Pureit products and services in detail to customers.
∎ Processing orders, forms, and customer requests.
∎ Maintaining records of customer interactions, complaints, and resolutions.
∎ Collaborating with colleagues to enhance customer satisfaction.
∎ Providing feedback on customer service processes for continuous improvement.
∎ Leading and guiding a team of junior service representatives when necessary.
∎ Ensuring customers have a seamless and satisfying experience with Pureit.
Skills & Expertise:
Compensation & Other Benefits:
∎ Potential increase to 15,000 BDT after 6-9 months of probation (based on performance).
∎ Higher initial salary may be considered for exceptionally skilled candidates.
∎ Additional incentives can lead to a monthly income of over 20,000 BDT for consistent performers.
∎ Festival Bonuses: 2 annually
∎ Lucrative rewards for achieving periodic targets
∎ Yearly Salary Review
∎ Career Growth: Career progression is a must for those who excel in their roles. We are committed to nurturing talent and providing opportunities for professional development.
∎ Inclusive opportunities for people with special dialect abilities (Local dialect speakers of Chittagong, Khulna, and Sylhet are encouraged to apply).
∎ Potential increase to 15,000 BDT after 6-9 months of probation (based on performance).
∎ Higher initial salary may be considered for exceptionally skilled candidates.
∎ Additional incentives can lead to a monthly income of over 20,000 BDT for consistent performers.
∎ Festival Bonuses: 2 annually
∎ Lucrative rewards for achieving periodic targets
∎ Yearly Salary Review
∎ Career Growth: Career progression is a must for those who excel in their roles. We are committed to nurturing talent and providing opportunities for professional development.
∎ Inclusive opportunities for people with special dialect abilities (Local dialect speakers of Chittagong, Khulna, and Sylhet are encouraged to apply).
Employment Status: Part Time
Job Location: Dhaka
Company Information:
∎ GTC BPO Services Limited
∎ 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212
Address::
∎ 99 Ambon Complex Ltd, 8th floor Mohakhali, C/A, Dhaka-1212
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 11 Feb 2025
Category: Customer Support/Call Centre
