IT Associate
Job Description
Title: IT Associate
Company Name: Relief International
Vacancy: Not specific
Job Location: Cox's Bazar (Cox's Bazar Sadar)
Employment Status: Contractual
Educational Requirements:
∎ Diploma in computer science or University degree in computer science will get preference
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ IT Associate monitors and maintains Relief International’s computer networks throughout Bangladesh RI Operation including some regular administrative activities, installs and configures hardware and software, and provides technical support to RI staff in Bangladesh. The IT Associate will also be the focal point for RI’s Asset management in Bangladesh. The IT Associate works closely with the Regional IT Coordinator as well as the Global IT Manager to help drive down global IT regulations and procedures to the local country offices, and ensure Bangladesh Country and Field offices are in line with the RI global IT strategy. S/he has a focus of support in IT but might be asked to perform additional tasks if and when needed.
∎ Report To: Operations Manager
∎ Technical Supervisor: Regional IT Coordinator
∎ Duty Station: Cox`s Bazar (with occasional visit to field offices where RI operates when required by supervisor)
∎ Expected Start Date: At Earliest
∎ Contract length: up to 31 December 2023 (With possibility of Extension subject to funding, program needs and performance of incumbent)
Job Responsibilities:
∎ Troubleshoot users’ computer problems, determine sources of issues, and deliver appropriate solutions
∎ Support RI staff to access IT-managed services- Email, BOX, Teams etc.
∎ Install, operate, and maintain computer networks and communication systems when necessary
∎ Follow the RI Computer Standards to install and configure computer operating systems and all RI software
∎ Plan and undertake scheduled maintenance to ensure all local computers are up-to-date with important software and system updates
∎ Prepare IT equipment maintenance and replacement plan
∎ Perform regularly scheduled network equipment maintenance to ensure office networks are running smoothly
∎ Diagnose and fix network problems or potential problems
∎ Maintain other networked equipment, including but not limited to: printers, scanners, and web conferencing systems
∎ Ensure all the local devices are free of virus/malware and the protection agents are up-to-date
∎ Coordinate with Cyber Security Working Group to respond to any cyber-attacks targeting local users or devices
∎ Maintain and manage office cabling, including power cables and network cabling
∎ Setup necessary backup power options to ensure uninterrupted power supply to the network
∎ Configuring hardware and software, setting up peripherals such as printers or routers, repairing equipment
∎ Attend necessary IT webinars and seminars to stay up-to-date with changes to all IT-managed solutions
∎ Maintain knowledge of industry trends and support best practices
∎ Provide basic IT user training and orientation to local staff as needed
Additional Requirements:
∎ Age at least 24 years
∎ Both males and females are allowed to apply
∎ Minimum 2-3 years of progressive management & IT relevant experience work.
∎ Experience working with INGO is preferable.
∎ Advance certification Networking will add value.
∎ Excellent interpersonal, communication skills required, including patience, diplomacy, willingness to listen and respect for colleagues and partners.
∎ Excellent analytical and organizational skills.
∎ Flexibility and ability to manage time accordingly; prepared to tackle other tasks commensurate with the role, and level of experience, at short notice.
∎ Fluency in Bangla and English is required.
Salary:
∎ As per RI National Pay Scale Policy in Bangladesh
Compensation & Other Benefits:
∎ Mobile bill, Weekly 2 holidays, Insurance
∎ Two festival bonuses in a year equivalent to one basic salary.
∎ Severance (8.33% of the monthly basic salary) goes with the monthly release of the salary.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 7 Oct 2023
Company Information:
∎ 3 Oct 2023
∎ Relief International
∎ Address : Bangladesh Office: White House, Level-5, Bypass Road,
Kolatoli, Cox’s Bazar, Bangladesh.
∎ Business : Relief International, headquartered in USA, is a leading international non-government organization working in 16 countries to relieve poverty, ensure well-being and advance dignity. We specialize in fragile settings, responding to natural disasters, humanitarian crises and chronic poverty.
Relief International (RI) has been working in Bangladesh since 2004, implementing programs covering emergency response, health, economic opportunity, trafficking in persons, gender equality and youth empowerment. RI has been present in Cox’s Bazar since 2014 where it was implementing a trafficking in person’s project in Ukhiya and Teknaf supporting old caseload refugees as well as host communities prior to the large-scale influx. Since 2017, RI has scaled up its operations in Cox’s Bazar to support the emergency response by providing integrated, multi-sectoral programming for refugee and host communities, covering health services, child protection, SGBV. Relief International is currently implementing a large scale refugee response program in Cox`s Bazar in Bangladesh in collaboration with multiple partners including UNHCR.
Relief International combines humanitarian and development approaches to provide immediate services while laying the groundwork for long-term impact. Our signature approach which we call the RI Way emphasizes local participation, an integration of services, strategic partnerships, and a focus on civic skills. In this way, we empower communities to find, design and implement the solutions that work best for them.
Category: IT/Telecommunication
: RI Values:We uphold the Humanitarian Principles: humanity, neutrality, impartiality, and operational independence. We affirmatively engage the most vulnerable communities. We value:InclusivenessTransparency and AccountabilityAgility and InnovationCollaborationSustainabilityQualified female candidates are strongly encouraged to apply.RI Bangladesh has a non-negotiable policy of ZERO TOLERANCE towards Safeguarding. All employees are expected to abide by the Code of Conduct, Protection from Sexual Exploitation and Abuse (SEA), Child Protection Policy and Human Trafficking Policy of Relief International.All successful candidates will be screened through Anti Terrorism check to comply with Relief International anti-terrorism and financial sanctions regulations.Due to the urgency of this role, applications will be reviewed on a rolling basis and selected candidates will be interviewed prior to the closing date that may appear on any of the job boards where this vacancy is posted.
Deadline Expired on 7th Oct 2023
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