ICT Supervisor
Job Description
Title: ICT Supervisor
Company Name: Medecins Sans Frontieres/ Doctors Without Borders (MSF)
Vacancy: Not specific
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Diploma in IT or desirable degree in technical engineering
Experience Requirements:
∎ At least 2 year(s)
Job Context:
∎ Médecins Sans Frontières (MSF) is an international medical humanitarian organization working in more than 70 countries worldwide. We deliver emergency medical care to people affected by armed conflict, epidemics, healthcare exclusion and natural or manmade disasters. MSF first worked in Bangladesh in 1992.
∎ MSF stands against all forms of discrimination on whatever basis - gender, age, race, nationality, religion, sexual orientation, political opinion, legal status, or any such arbitrary and false distinction.
Job Responsibilities:
∎ Supervising and monitoring the implementation of the systems and communications' software and hardware in the mission, according to MSF standards, protocols and procedures in order to ensure the efficient use of ICT systems and equipment
∎ Supervising and monitoring on a day-to-day basis the implementation of the systems and communications' software and hardware in the mission ensuring compliance of MSF standards, protocols and procedures. This includes, the following tasks:
∎ Together with the Logistics Coordinator, analyzes the ICT needs of the mission, draws up a draft of the ICT budget, and designs an adapted strategy aiming to optimize the investment on information and communication technology
∎ Identify and implement Information management practices to enhance the mission system's effectiveness and reliability (development, checkup, deployment of applications, systems or new ITC standards, etc.)
∎ Installing, maintaining and monitoring, the ICT systems and equipment in the mission
∎ Comparing quality of equipment, software and internet providers/services, in order to optimize buying decisions and to ensure local assistance
∎ Supervising, planning and providing network security, help desk support and training to users, corrective and preventive maintenance activities (checkup and cleaning, etc.), updating and upgrading activities, security management protocols (back-ups, anti-malware, updates and software patching, firewall protection, radio protection, etc.)
∎ Ensuring questions and problems related to ICT are solved (if appropriate, according to MSF policies and procedures in force at any time). Registering, reporting and referring unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards
∎ Planning and supervising the HR processes (recruitment, training, performance evaluation and internal, external communication) of the staff under his/her responsibility in order to ensure both the sizing and the amount of knowledge required for the activity.
∎ Supervising and leading the logistic team under his/her responsibility including the definition of each person's tasks (daily supervision and checking the quality of their work); drawing up working schedule; organising and leading team meetings. Training local IT assistants on daily maintenance tasks and 1st level support, as well as the radio operators in order to improve ICT staff capabilities and to improve lead time response
∎ Providing monthly activity report and implementing reporting practices and protocols in order to ensure that all vehicle documentation is in order and inspection reports are conveniently filled by the drivers
Additional Requirements:
∎ Administration of Operational Systems (XP-Pro, W7, W2003 Server, Linux)
∎ MS Office 2003/ 2007/ 2010
∎ Microsoft Networks configuration and set up (network components -switch and routers-, Ethernet, wifi, Bluetooth)
∎ Protocols: TCP/IP, LAN, WAN
∎ Apps development languages: platforms.NET, Java, Eclipse RCP
∎ Configuration and set up of networks: Desktops, Laptops and peripheric
∎ Mail clients: Outlook, Mozilla, Lotus
∎ Picture creation: ISO, MDF, CSO, etc.
∎ Antivirus: Kaspersky
∎ Other: SAP R3, Citrix, Remote Desktop Access
∎ Results and Quality Orientation
∎ Teamwork and Cooperation
∎ Behavioural Flexibility
∎ Commitment to MSF Principles
∎ Stress Management
∎ Language: Bangla essential, working knowledge of English and good command of ICT English, Chittagonian desirable
Salary:
∎ Level 6
Application Deadline: January 20, 2020
Company Information:
∎ Medecins Sans Frontieres/ Doctors Without Borders (MSF)
∎ Address : 5th Floor, Khawaja Palace, Plot N. 76, Ro-11, Banani, Dhaka-1213, Bagladesh.
∎ Business : Medecins Sans Frontieres (MSF) is an international medical humanitarian organization working in many countries worldwide. MSF has been working in Bangladesh since 1992. MSF was awarded the prestigious `Nobel Peace Prize` in 1999 for its pioneering humanitarian activities since 1971 in several continents.
Category: IT/Telecommunication
