Customer Care Executive

Job Description

Title: Customer Care Executive

Company Name: Bitchip Digital

Vacancy: 1

Age: 22 to 30 years

Job Location: Dhaka (Uttara Sector 3)

Salary: Tk. 20000 (Monthly)

Experience:

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company

• Bachelor/Honors

• At least 1 year
• The applicants should have experience in the following business area(s): Software Company

• Age 22 to 30 years
• Only Male

The selected candidate will be responsible for regularly replying to incoming emails and inquiries related to our services and software products.

Key responsibilities include:

• Responding to customer inquiries professionally and promptly.

• Handling customer communication mainly through email.

• Replying to regular inquiries about our services, pricing, features, and availability.

• Assisting customers with product-related questions, subscriptions, billing, account access, and basic technical issues.

• Explaining service details and product benefits clearly.

• Negotiating pricing and discounts with potential customers through email while following company guidelines.

• Following up with interested prospects and existing customers when necessary.

• Handling customer complaints, refund requests, and concerns professionally.

• Managing messages received through social media, websites, live chat, and other support channels.

• Coordinating with the technical and product teams to resolve customer issues.

• Maintaining proper records of customer conversations and resolutions.

• Collecting customer feedback and reporting common issues to management.

• Supporting customer satisfaction, retention, and sales conversion.

• Tour allowance
• Salary Review: Yearly
• Festival Bonus: 2

Yearly 12 days paid leaves (Sick & Casual)