IT Support Engineer

Job Description

Title: IT Support Engineer

Company Name: COBAIT Bangladesh Ltd.

Vacancy: 03

Age: Na

Job Location: Dhaka

Salary: Tk. 35000 - 45000 (Monthly)

Experience: --

Published: 2026-09-25

Application Deadline: 2026-10-25

Education:

Requirements: --

Skills Required:

Additional Requirements:

Responsibilities & Context:

• Provide technical support to international clients via phone, email, and chat.

• Handle inbound and outbound calls efficiently, identify customer needs, troubleshoot issues, and deliver effective solutions.

• Communicate effectively with customers, providing timely updates, managing expectations, and coordinating planned changes or outages.

• Diagnose and resolve hardware, software, and peripheral issues across computers, operating systems, and business applications.

• Perform routine system maintenance, including patching, updates, and performance optimization to ensure security and stability.

• Manage user accounts (creation, modification, deactivation) and enforce security best practices, including antivirus management and threat monitoring.

• Monitor backups, network activity, and security alerts; respond to incidents and escalate when required.

• Troubleshoot wired and wireless network issues, including routers, switches, firewalls, and connectivity problems.

• Implement and support remote access solutions such as VPN and Remote Desktop/Terminal Services.

• Administer Microsoft 365 and Google Workspace environments, including user management, licensing, and security policies.

• Manage core IT infrastructure services, including Active Directory, DHCP, DNS, and virtual machines.

• Monitor system performance and logs to ensure high availability of servers, networks, and critical IT services.

• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions in ticketing systems and knowledge bases.

• Escalate complex issues to senior engineers or system administrators and collaborate with cross-functional IT teams.