Chief Executive Officer

Job Description

Title: Chief Executive Officer

Company Name: Convince Computer Limited

Vacancy: 1

Age: 35 to 50 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 8 to 16 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Computer Hardware/Network Companies, Business-to-Business (B2B) Software and Services Startup

• Bachelor/Honors

• 8 to 16 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Computer Hardware/Network Companies, Business-to-Business (B2B) Software and Services Startup

• Age 35 to 50 years

Prior experience in operations, project coordination, software/IT services, ERP, or B2B SaaS within the government organizations (ministries and agencies) and government tenders, banking, RMG, and medical industries desirable.

Strong organizational, communication, client-management, and problem-solving skills are essential.

• Oversee and coordinate the company’s day-to-day operational activities, ensuring efficient execution across departments.

• Coordinate between Sales & Marketing, Software Development, Implementation, Technical Support, Accounts, and Management teams.

• Manage the operational process from client acquisition/handover through implementation, deployment, training, support, and ongoing servicing.

• Maintain systematic tracking of ongoing projects, client requirements, deliverables, deadlines, implementation status, and pending activities.

• Follow up with internal teams to ensure assigned tasks and client commitments are completed within agreed timelines.

• Serve as a key operational point of coordination for clients, particularly during software implementation and post-sales activities.

• Arrange and coordinate client meetings, requirement-gathering sessions, product demonstrations, implementation meetings, training sessions, and follow-ups where required.

• Ensure client requirements, modifications, technical issues, and feedback are properly documented and communicated to the relevant teams.

• Monitor software implementation and deployment schedules and promptly escalate delays, technical dependencies, or operational bottlenecks to management.

• Coordinate the resolution of client complaints, service issues, and support requirements with the appropriate technical personnel.

• Develop, implement, and maintain SOPs, workflows, checklists, reporting formats, and operational documentation.

• Maintain appropriate records of clients, projects, contracts/work orders, implementation progress, support requirements, and operational correspondence.

• Prepare regular operational reports, project status updates, management summaries, and KPI reports.

• Monitor agreed operational KPIs relating to project completion, implementation timelines, client response, service delivery, and outstanding tasks.

• Assist management in resource planning, task allocation, prioritization, and coordination of personnel across ongoing projects.

• Identify recurring operational problems, process gaps, and inefficiencies and recommend practical process improvements and automation opportunities.

• Support the establishment of scalable operational systems as the company expands its B2B SaaS, ERP, enterprise software, mobile application, and web-development businesses.

• Coordinate with Accounts/Finance regarding relevant client documentation, invoicing milestones, payment follow-ups, procurement, and operational expenditures, where required.

• Maintain professional communication with clients and ensure that significant client concerns or risks are promptly brought to management’s attention.

• Carry out other relevant responsibilities assigned by management.