ICT Supervisor
Job Description
Title: ICT Supervisor
Company Name: Medecins Sans Frontieres/ Doctors Without Borders (MSF)
Vacancy: 1
Job Location: Cox's Bazar (Ukhia)
Employment Status: Full-time
Educational Requirements:
∎ Essential secondary education and formal technical training. Certifications in the domain would be an asset.
Experience Requirements:
∎ At least 1 year(s)
∎ The applicants should have experience in the following area(s):
Information technology
Job Responsibilities:
∎ Monitoring, maintaining and following up on all Information Technology (IT) and Telecom equipment, tools and services in the mission, in accordance with MSF standards, policies, protocols and procedures;
∎ Supervising, implementing and improving data security protocols (data saving, firewall, User Access right, backup, security for equipment and software, etc.) to ensure data security, availability, and immediate operational recovery and continuity in case of emergency;
∎ Providing technical support and presenting MSF standards, policies, protocols and procedures to all users. Providing advanced technical support to logistics experts dealing with IT and Telecom systems. When needed, liaise with the Information Systems (IS) Specialist and/or HQ Technical Referent for 2nd line support, as well as with external providers, to ensure any incidents or problems that cannot be solved at his/her level are appropriately escalated;
∎ Providing educational support (briefing, training and support, etc.) to all users. Providing advanced educational support (briefing, training and support, etc.) to logistics experts dealing with IT and Telecom systems;
∎ Providing regular activity reports for the sites under his/her responsibility in accordance with MSF guidelines. Updating and archiving all user and ICT (Information and Communications Technology) related documentation due to changes in the IT and Telecom infrastructures;
∎ Participating in the establishment of the annual budget of the IT and Telecom families. Providing his/her technical expertise in the local purchase process;
∎ Planning, preparing and reporting the visits to the site(s) under his/her responsibility to ensure the preceding points;
∎ Performing any other task, specific to his/her area of specialty, as defined in his/her job description and according to the line manager.
Additional Requirements:
∎ Languages- Preferably technical English
∎ Knowledge- Expertise in Windows10 and Microsoft Office 365
∎ Good knowledge of computer hardware and maintenance processes, network theory and their respective protocols, main email systems, IT security best practices and IT service management tools (ITSM)
∎ Understanding in Server Management (latest version of Microsoft Operating System, Active directory) and virtualization (Hyper-V)
∎ Understanding of radio telecommunication concepts (HF, VHF, GSM, Satellite)
∎ Teaching and supporting skills
∎ Competencies- Results and Quality Orientation L2
∎ Teamwork and Cooperation L2
∎ Behavioural Flexibility L2
∎ Commitment to MSF Participles L2
∎ Stress Management L3
Compensation & Other Benefits:
∎ Mobile bill, Medical allowance, Weekly 2 holidays
Application Deadline: 10 Jul 2020
Company Information:
∎ 3 Jul 2020
∎ Medecins Sans Frontieres/ Doctors Without Borders (MSF)
∎ Address : 5th Floor, Khawaja Palace, Plot N. 76, Ro-11, Banani, Dhaka-1213, Bangladesh.
∎ Business : Medecins Sans Frontieres (MSF) is an international medical humanitarian organization working in many countries worldwide. MSF has been working in Bangladesh since 1992. MSF was awarded the prestigious `Nobel Peace Prize` in 1999 for its pioneering humanitarian activities since 1971 in several continents.
Category: IT/Telecommunication
