ICT & IS Officer
Job Description
Title: ICT & IS Officer
Company Name: Action Contre la Faim (ACF)
Vacancy: 01
Job Location: Cox's Bazar
Employment Status: Contractual
Educational Requirements:
∎ Diplomas/Bachelors in Information Technology/Computer Science/Computer Engineering.
∎ Skills Required: Reporting skill
Experience Requirements:
∎ At least 2 year(s)
∎ The applicants should have experience in the following area(s):
Computer literacy, it equipment
Job Context:
∎ Contract Duration: 31 January 2023
∎ Start Date: ASAP
∎ Location: Cox`s Bazar (Travel to field locations in Ramu, Moheshkhali, Ukhiya and Teknaf Upazilla)
∎ Provide optimum ICT and IS support to the Info Hub project in Cox`s Bazar, including functioning ICT set-ups in all Info Hubs and coordinating with relevant stakeholders to implement ICT & IS-related activities of the Info Hub project.
Job Responsibilities:
∎ Mission 1: Management on ICT environment in the Info Hubs
∎ Ensure entire ICT functionalities in project offices and Info Hubs are as per ACF standard;
∎ Install and maintain intranet and internet in the project offices and Info Hubs according to organization standards;
∎ Monitoring base entire network equipment functionalities properly (NAS, switches, and router);
∎ Ensure the smooth running, maintenance and software of workstation according to organization standard;
∎ Manage and monitor user and collaboration data backup system;
∎ Ensure all kind of security and protection with organization's compliance protection software and measures;
∎ Record, update and allocate equipment as per plan;
∎ Follow up on repairs maintenance procedures all equipment (photocopiers, printer, scanners, telecoms and satellites etc.) and properly maintain e-wastage;
∎ Report issues to the IT Manager for escalation;
∎ Install, test and configure new workstations, peripheral equipment software and antivirus;
∎ Maintain inventory of all equipment, software, software licenses and data backup (individual and collaboration).
∎ Mission 2: Provide Technical ICT support to the Info Hubs project
∎ Day to day support and troubleshooting software, hardware , network and telecom in project offices and Info Hubs;
∎ Provide timely ICT help desk support and resolve problem to the end user satisfaction;
∎ Provide support to data backup mechanism for office and field users;
∎ Responsible to organize proper ICT help desk for users;
∎ Support NAS and relevant access management control;
∎ Provide support to android users to use relevant apps;
∎ Ability to work independently to troubleshoot, perform root cause analysis, identify and isolate technical issues;
∎ Provide full technical support to field offices and Info Hubs' network infrastructure (cable and patch panels, switches, routers) according to ACF standard and troubleshoot the same;
∎ Carry out routine network maintenance tasks;
∎ Ensure proper useful access control systems.
∎ Mission 3: Sensitize the users, Reporting and Analysis
∎ Show the users how to use the computer equipment properly;
∎ Explain the maintenance tasks to be carried out regularly (clean-up, defragmentation, antivirus etc.);
∎ Make sure that each user takes good care of the material he/she is handling;
∎ Provide regular and high quality needs-based training and capacity building to IT users of the Info Hub project;
∎ Adapt general ACF/ICT policies to the local context;
∎ Provide regular informal updates to Hierarchical & Functional Manager about progress;
∎ Contact with the Capital/HQ IT unit for technical support when needed;
∎ Monthly reporting to functional manager on overall field office and Info Hubs' ICT status.
∎ Mission 4: Follow up the mobile information system project.
∎ Gather users' needs and help to write technical specifications
∎ Participate in contractor's selection
∎ Follow up developments and ensure smooth communication between all stakeholders
∎ Write and conduct acceptance test plan
∎ Prepare and ensure app deployment (pilot, feedbacks, improvements, etc..)
∎ Supervise app maintenance and user's help and training
Additional Requirements:
∎ Both males and females are allowed to apply
∎ Designing, maintaining, implementing, or improving facilities and components.
∎ Good organizing capacity
∎ Ability to communicate
∎ Knowledge of Software life cycle,
∎ Writing specification
Salary: Tk. 55000 (Monthly)
Compensation & Other Benefits:
∎ Festival Bonus: 1-month basic salary twice per year.
∎ Provident Fund: 7.5% of Basic Salary.
∎ Performance Bonus: Depending on performance.
∎ End of Contract Benefits: As per organization policy.
∎ Medical coverage: 80% hospitalization coverage medical expenses (max limit BDT 120,000 per year).
∎ Group Life insurance and Group Personal Accidental Insurance.
∎ 18 days of paid annual leave per year.
∎ 10 days of paid casual leave per year.
∎ Up to 01 month of paid sick leave per year.
∎ Up to 26 calendar week's maternity leave
∎ Paternity Leave, Compassionate Leave and Marriage Leave.
∎ Birth Allowance and Marriage Allowance.
∎ Mobile Allowance and Food Allowance.
∎ Free and unlimited access to the certifying e-learning platform Cross knowledge.
∎ Participation to external training costs upon eligibility of the request.
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 3 Nov 2021
Company Information:
∎ 27 Oct 2021
∎ Action Contre la Faim (ACF)
∎ Address : Orin Tower, House # 23, Road # 113/A, Gulshan - 2, Dhaka 1212
∎ Web : www.actioncontrelafaim.org
∎ Business : Action Contre la Faim | Action Against Hunger is a humanitarian non-Governmental, non-political, neutral and non-profit international organization (INGO) that was established in France in 1979 to deliver aid in countries throughout the world. The aim of Action Against Hunger is to save lives by combating Hunger and Disasters that threaten the Lives of vulnerable Children, Women & Men. Since 2007, Action Against Hunger has been providing assistance to vulnerable populations in Bangladesh in the arena of Nutrition & Health, Mental Health & Care Practices (MHCP), Food Security & Livelihoods (FSL & DRR), and Water Sanitation & Hygiene (WaSH).
Category: NGO/Development
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