HR & IT Manager

Job Description

Title: HR & IT Manager

Company Name: Inbox IT Solutions Ltd.

Vacancy: 2

Age: 30 to 45 years

Job Location: Rangpur (Rangpur Sadar)

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center

• Bachelor/Honors

• 1 to 5 years
• The applicants should have experience in the following business area(s): Software Company, IT Enabled Service, Call Center

• Age 30 to 45 years

Inbox IT Solutions Ltd. is looking for a responsible, smart, and experienced HR & IT Manager who can manage employees, supervise daily office activities, understand our IT services and training courses, communicate with customers, and ensure smooth coordination between management, employees, students, and clients.

This position is mainly focused on team management, customer handling, service coordination, course management, and overall office operations. Advanced programming or server administration knowledge is not mandatory.

Key Responsibilities

• Supervise employees and monitor their daily activities and performance.

• Maintain employee attendance, discipline, leave, and general HR activities.

• Coordinate between management and employees.

• Assist with recruitment, interviews, onboarding, and employee training.

• Assign tasks and follow up to ensure work is completed within deadlines.

• Monitor different departments and provide regular updates to management.

• Maintain a professional and productive office environment.

• Understand the company's IT services and explain them clearly to potential customers.

• Communicate with customers through phone calls, WhatsApp, Messenger, email, and face-to-face meetings.

• Handle customer inquiries, complaints, service requirements, and follow-ups.

• Coordinate customer requirements with the technical or development team.

• Follow up with existing customers and maintain good customer relationships.

• Handle inquiries related to company courses and training programs.

• Guide students/customers regarding course details, fees, schedules, admission procedures, and available services.

• Coordinate with the sales, support, marketing, and technical teams.

• Monitor leads and ensure proper follow-up by the responsible team members.

• Support the management team in daily operational activities.

• Prepare basic reports regarding employees, customers, sales leads, projects, and ongoing activities.

• Help resolve day-to-day operational and customer-related problems.

• Ensure company policies and management instructions are properly followed.

• Take responsibility for smooth office operations when senior management is unavailable.

Required Skills

• Good communication and interpersonal skills.

• Strong employee and team management ability.

• Good customer handling and customer service skills.

• Ability to communicate confidently over phone, WhatsApp, Messenger, and in-person.

• Basic understanding of IT services, websites, software, digital marketing, hosting, business software, or related services.

• Basic knowledge of computers and internet-based services.

• Good knowledge of Microsoft Office, Google Docs, Google Sheets, Email, and online communication tools.

• Ability to understand customer requirements and coordinate with the appropriate department.

• Good organizational and problem-solving skills.

• Ability to handle multiple responsibilities at the same time.

• Leadership and decision-making ability.

• Professional, responsible, punctual, and positive attitude.

Educational Qualification

• Bachelor’s Degree in CSE, IT, Business Administration, Management, HRM, Marketing, or any relevant discipline.

• Educational qualification may be relaxed for candidates with strong experience and management skills.

Experience Requirements

• 1–3 years of experience in HR, Administration, IT Company, Customer Service, Sales Coordination, Office Management, Training Institute, or similar positions will be preferred.

• Fresh candidates with strong communication, leadership, and management abilities may also apply.

Additional Requirements

We are looking for someone who:

• Can take responsibility and work independently.

• Can manage employees professionally.

• Can communicate politely and confidently with customers.

• Is comfortable dealing with both IT services and training/course-related customers.

• Can learn new services and products quickly.

• Can handle difficult customers calmly and professionally.

• Can follow up with employees and customers regularly.

• Has a sales and customer-service mindset.

• Can represent the company professionally in front of clients.

• Is willing to learn and grow with the company.

Preferred Experience

Candidates with previous experience in any of the following areas will get preference:

IT Company | Software Company | Training Institute | Customer Service | HR & Administration | Sales Coordination | Digital Marketing Agency | Educational Institute

Compensation & Benefits

• Salary: Negotiable based on experience and skills

• Performance-based opportunities

• Professional working environment

• Career growth opportunities

• Training and learning opportunities

Job Summary

The ideal candidate will act as a bridge between Management, Employees, Customers, Students, Sales Team, and Technical Team.

The main objective of this position is to ensure that employees are working properly, customers receive the right support, company services and courses are properly communicated, and the overall daily operation of the company runs smoothly.