HR/ Admin Executive

Job Description

Title: HR/ Admin Executive

Company Name: Shangliang International Trading Company LTD.,

Vacancy: 1

Age: 30 to 35 years

Job Location: Dhaka (Nikunja)

Salary: Negotiable

Experience:

• 3 to 5 years
• The applicants should have experience in the following business area(s): Trading or Export/Import

• Bachelor of Business Administration (BBA) in Human Resource Management
• Bachelor/Honors

• Bachelor's degree in Business Administration (BBA), Human Resource Management (HRM), or related field.

• Master's degree (MBA/Master's in HRM) will be given preference.

• 3 to 5 years
• The applicants should have experience in the following business area(s): Trading or Export/Import

• Age 30 to 35 years

• Strong knowledge of MS Office (Word, Excel, PowerPoint, Outlook).

• Excellent verbal and written communication skills in both Bengali and English.

• Strong organizational, analytical, and problem-solving skills.

• Ability to work under pressure and meet tight deadlines.

• Knowledge of labor laws and compliance is a plus.

• Experience with HR software or ERP systems is an advantage.

Experience:

• Minimum 3-5 years of experience in HR, Administration, or related role.

Job Context:

We are looking for a dynamic and proactive HR/Admin Executive to join our team. The ideal candidate will play a key role in managing human resources, administrative operations, and cross-functional coordination while also contributing to customer service and market research activities. This is a versatile role suitable for a professional who thrives in a multi-tasking environment.

Key Responsibilities:

• Manage end-to-end HR processes including recruitment, onboarding, attendance, leave management, and employee record keeping.

• Assist in developing and implementing HR policies, procedures, and compliance documentation.

• Handle administrative tasks such as office maintenance, vendor management, and inventory control.

• Ensure compliance with labor laws and company policies.

• Oversee customer service operations to ensure timely and effective resolution of client inquiries and complaints.

• Maintain customer service standards and improve client satisfaction levels.

• Coordinate with relevant departments to resolve customer issues efficiently.

• Build and maintain strong relationships with clients and stakeholders.

• Act as a point of contact for client communications and follow-ups.

• Ensure client feedback is documented and addressed appropriately.

• Conduct market research to identify trends, opportunities, and competitive insights.

• Collect, analyze, and interpret data to support business decisions.

• Prepare reports and presentations based on research findings.

• Document standard operating procedures (SOPs) and ensure adherence across departments.

• Maintain compliance registers and audit-ready documentation.

• Identify process improvement opportunities and implement solutions.

• Coordinate between different departments to ensure smooth workflow and information sharing.

• Facilitate internal meetings and prepare minutes.

• Act as a bridge between management and staff for effective communication.

• Prepare regular reports on HR metrics, customer service performance, market research findings, and administrative activities.

• Create professional presentations for management and client meetings.

• Address operational and HR-related challenges promptly and effectively.

• Make sound decisions under pressure while maintaining professionalism and accuracy.

• Salary: 20,000 – 30,000 BDT (Negotiable based on experience and qualifications)

• Other Benefits: As per company policy (e.g., mobile bill, festival bonuses, etc.)