Hotel Operations Manager

Job Description

Title: Hotel Operations Manager

Company Name: Anchor Eco Resort & Spa

Vacancy: --

Age: At most 45 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 5 to 8 years
• The applicants should have experience in the following business area(s): Hotel

• Masters or Bachelor Degree in any Discipline and bachelor degree in hospitality Management

• 5 to 8 years
• The applicants should have experience in the following business area(s): Hotel

• Age At most 45 years

Skills Required:

• Leadership

• Strong multi-tasking and time management skills.

• Financial management Skills

• Positive & Problem solving attitude

• Ability to accept criticism

• Operational skills

• Emotional intelligence

• Cultural awareness

• Leading mind the Team with spirit

• Excellent communication skill.

• Researcher & Open to feedback.

• Experience Requirements : Minimum 5- 8 years position.

• Age : Below 45 year(s) preferable.

• Physical Features: Sound Health, energetic and presentable.

Anchor Eco Resort & Spa is already gained much popularity with well overseas guests and associates. It’s well Known for it’s transparent practices, great work environment and tread setting outlook towards organizational growth. Anchor Eco Resort & Spa is now looking for a talented person for the following position.

Description

We are looking for a dedicated and experienced Hotel Operations Manager to oversee the daily operations of our hotel. The ideal candidate will have a strong background in hospitality management, excellent leadership skills, and a passion for delivering exceptional guest experiences. As the Hotel Operations Manager, you will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance. You will ensure that all operations run smoothly and efficiently, while maintaining high standards of service and guest satisfaction. Your role will involve developing and implementing operational policies and procedures, managing budgets, and ensuring compliance with health and safety regulations. You will also be responsible for training and developing staff, conducting performance evaluations, and addressing any issues or concerns that may arise. The successful candidate will have excellent communication and problem-solving skills, as well as the ability to work well under pressure. If you are a motivated and results-driven individual with a passion for hospitality, we would love to hear from you.

Job Responsibilities

• Oversee daily operations of the hotel.
• Manage front desk, housekeeping, food and beverage, and maintenance departments.
• Ensure high standards of service and guest satisfaction.
• Develop and implement operational policies and procedures.
• Manage budgets and financial plans.
• Ensure compliance with health and safety regulations.
• Train and develop staff.
• Conduct performance evaluations.
• Address guest complaints and concerns.
• Monitor and improve guest satisfaction scores.
• Coordinate with other departments to ensure smooth operations.
• Oversee inventory management and ordering of supplies.
• Implement cost-saving measures.
• Ensure proper maintenance and upkeep of the property.
• Handle emergency situations and incidents.
• Prepare reports and presentations for senior management.
• Stay updated with industry trends and best practices.
• Foster a positive and productive work environment.
• Plan and execute special events and promotions.
• Liaise with vendors and suppliers.

• As per Company policy.