Guest Relationship Officer

Job Description

Title: Guest Relationship Officer

Company Name: Fakir Apparels Ltd.

Vacancy: 1

Age: 24 to 28 years

Job Location: Gazipur

Salary: Negotiable

Experience:

• 1 to 3 years
• The applicants should have experience in the following business area(s): Resort

• Bachelor of Business Administration (BBA) in Hospitality Management

• 1 to 3 years
• The applicants should have experience in the following business area(s): Resort

• Age 24 to 28 years
• Only Female

• Good communication skills and the ability to communicate confidently with incoming guests.

• Basic computer skills, including MS Office.

• Honest, punctual, and detail-oriented.

• Local candidates from Gazipur, Mawna, and Sreepur are especially encouraged to apply.

Guest Service & Relations

• Greet and welcome guests warmly and professionally upon arrival and departure.

• Serve as the main point of contact for all guest inquiries, requests, and complaints, ensuring timely and effective resolution.

• Provide information about resort facilities, services, amenities, and local attractions, especially female guests and visitors.

• Monitor guest satisfaction and work towards increasing positive feedback and repeat business.

• Check-in and Check-out Procedures

• Efficiently manage guest check-ins and check-outs, including verifying registration information and issuing room keys.

• Provide basic information to female guests about room related information.

• Reservations and Administration

• Manage online, phone, and in-person room reservations, cancellations, and modifications using the resort’s property management system (PMS).

• Maintain updated and accurate records of guest information, bookings, and payments.

• Operate the resort’s telephone and communication systems efficiently, directing calls and delivering messages promptly.

• Coordination and Operations

• Liaise and coordinate effectively with other departments (housekeeping, maintenance, food & beverage, security) to meet guest needs and ensure smooth operations.

• Ensure the front desk, lobby, and common areas are clean, organized, and presentable at all times.

• Adhere to all company policies and security procedures, reporting any suspicious activity to management or security personnel.

• Salary Review: Yearly
• Festival Bonus: 2