Guest Relationship Officer
Job Description
Title: Guest Relationship Officer
Company Name: Fakir Apparels Ltd.
Vacancy: 1
Age: 24 to 28 years
Job Location: Gazipur
Salary: Negotiable
Experience:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Resort
Published: 2025-12-15
Application Deadline: 2026-01-14
Education:
- Bachelor of Business Administration (BBA) in Hospitality Management
Requirements:
- 1 to 3 years
- The applicants should have experience in the following business area(s): Resort
Skills Required: Hote and Resort,Reservation,Resort Hospitality
Additional Requirements:
- Age 24 to 28 years
- Only Female
Good communication skills and the ability to communicate confidently with incoming guests.
Basic computer skills, including MS Office.
Honest, punctual, and detail-oriented.
Local candidates from Gazipur, Mawna, and Sreepur are especially encouraged to apply.
Responsibilities & Context:
Guest Service & Relations
Greet and welcome guests warmly and professionally upon arrival and departure.
Serve as the main point of contact for all guest inquiries, requests, and complaints, ensuring timely and effective resolution.
Provide information about resort facilities, services, amenities, and local attractions, especially female guests and visitors.
Monitor guest satisfaction and work towards increasing positive feedback and repeat business.
Check-in and Check-out Procedures
Efficiently manage guest check-ins and check-outs, including verifying registration information and issuing room keys.
Provide basic information to female guests about room related information.
Reservations and Administration
Manage online, phone, and in-person room reservations, cancellations, and modifications using the resort’s property management system (PMS).
Maintain updated and accurate records of guest information, bookings, and payments.
Operate the resort’s telephone and communication systems efficiently, directing calls and delivering messages promptly.
Coordination and Operations
Liaise and coordinate effectively with other departments (housekeeping, maintenance, food & beverage, security) to meet guest needs and ensure smooth operations.
Ensure the front desk, lobby, and common areas are clean, organized, and presentable at all times.
Adhere to all company policies and security procedures, reporting any suspicious activity to management or security personnel.
Job Other Benifits:
- Salary Review: Yearly
- Festival Bonus: 2
Employment Status: Full Time
Job Work Place: Work at office
Company Information:
Gender: Only Female can apply
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Category: Hospitality/ Travel/ Tourism
Interested By University
| University | Percentage (%) |
|---|---|
| National University | 9.09% |
| Asian University of Bangladesh | 4.55% |
| Government Titumir College Under Affiliated with Dhaka University | 4.55% |
| Begum Badrunnesa Government Girl`s College | 4.55% |
| Dhaka Central Polytechnic Institute | 4.55% |
| Tongi Govt College | 4.55% |
| Tongi Government College | 4.55% |
| Northern University of Business & Technology, Khulna | 4.55% |
| Shanto-Mariam University of Creative Technology | 4.55% |
| Government College of Applied Human Science | 4.55% |
Interested By Age Range
| Age Range | Percentage (%) |
|---|---|
| 20-30 | 54.55% |
| 31-35 | 31.82% |
| 36-40 | 13.64% |
Interested By Salary Range
| Salary Range | Percentage (%) |
|---|---|
| 0-20K | 9.09% |
| 20K-30K | 50.00% |
| 30K-40K | 22.73% |
| 40K-50K | 9.09% |
| 50K+ | 9.09% |
Interested By Experience Range
| Experience Range | Percentage (%) |
|---|---|
| 0 years (Freshers) | 18.18% |
| 0.1 - 1 years | 13.64% |
| 1.1 - 3 years | 31.82% |
| 3.1 - 5 years | 4.55% |
| 5+ years | 31.82% |
