Reservation Executive / Front Office Manager

Job Description

Title: Reservation Executive / Front Office Manager

Company Name: Anchor Eco Resort & Spa

Vacancy: --

Age: At most 40 years

Job Location: Cox`s Bazar

Salary: Negotiable

Experience:

• 5 to 7 years

• Masters or Bachelor Degree in any Discipline and bachelor degree in hospitality Management

• 5 to 7 years

• Age At most 40 years

• Bachelor’s degree in any field.

• Excellent communication and interpersonal skills.

• Competency in managing time and solving everyday problems.

• Customer-oriented mindset with a passion for providing exceptional service.

• Fluency in English language

• Basic knowledge of Microsoft Office (MS Word and MS Excel).

• Experience Requirements : Minimum 5- 7 years position.

• Physical Features: Sound Health, energetic and presentable.

• Answer phone calls and attend to guests` requests to book rooms or events at the hotel.

• Check on the internal booking system and make the booking for the guest.

• Obtain payment information and run credit/debit card payments when required.

• Assist guests with booking transport such as taxis and giving directions where required.

• Liaise with the other Reservations staff in the team and provide detailed handovers so that the next shift runs smoothly.

• Send and receive emails and monitor the inbox for bookings.

• Take and manage online booking through the online booking system.

• Provide outstanding customer service to all guests at all times.

• Follow up with guests who may have had an issue with online or telephone bookings.

• Manage the booking schedule effectively.

• Arrange or rearrange dates with clients when there is no space for their selected dates.

• Ensure management and receptionist staffs are kept up-to-date with bookings.

• Trains, cross–trains, and retrains all front office personnel.

• Participates in the selection of front office personnel.

• Schedules the front office staff.

• Supervises workload during shifts.

• Evaluate the job performance of each front office employee.

• Maintains working relationships and communicates with all departments.

• Maintains master key control.

• Verifies that accurate room status information is maintained and properly communicated.

• Works within the allocated budget for the front office.

• Receives information from the previous shift manager and passes on pertinent details to the incoming manager.

• Conducts regularly scheduled meetings of front office personnel.

• Wears the proper uniform at all times. Requires all front office employees to wear proper uniforms at all times.

• Upholds the hotel’s commitment to hospitality.

• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit reports and maintain close observation of daily house count. Monitor the selling status of the house daily. Ie flash report, allowance etc.

• Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.

• Monitor all V.I.P.’s special guests and requests.

• Review daily front office work and activity reports generated by Night Audit.

• Review Front office log book and Guest feedback forms on a daily basis.

• Perform other duties as requested by management.

Others Benefits: As per Company policy.