Head of Service Delivery

Job Description

Title: Head of Service Delivery

Company Name: The City Bank Limited

Vacancy: Not specific

Job Location: Dhaka

Employment Status: Full-time

Educational Requirements:
∎ 4 years of Graduation in any discipline from any reputed university

Experience Requirements:
∎ At least 10 year(s)

Job Responsibilities:
∎ Ensure smooth and compliant operation of Service Delivery to as to optimize the Bank’s performance
∎ Monitor all audit reports; both by internal and external party, to ensure timely and accurate reporting
∎ Maintain zero tolerance in terms of error and operational loss due to process or control lapses.
∎ Ensure process re-engineering through improving process time and quality.
∎ Involve and lead projects as and when required.
∎ Drive process to improve Service Quality Index.

Additional Requirements:
∎ Analytical skills
∎ Leadership skills
∎ Interpersonal skills
∎ Organization skills
∎ Knowledge on General Banking rules and guidelines and concerned regulations
∎ Able to handle stressful situations

Application Deadline: November 19, 2019

Company Information:
∎ The City Bank Limited
∎ Address : House CEN (C) 11, Avenue 136 (Level 4), Gulshan 2, Dhaka.
∎ Web : www.thecitybank.com

Category: Bank/Non-Bank Fin. Institution