Job Description
Title: Head of Retail Operation
Company Name: Agora Limited
Vacancy: --
Location: Dhaka
Minimum Salary: Negotiable
Experience:
∎ At least 12 years
∎ The applicants should have experience in the following business area(s):Retail Store, Super store
Published: 30 Jun 2025
Education:
∎ Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Requirements:
Additional Requirements:
∎ Good communication & inter-personal skills, leadership & team building qualities.
∎ Sound Knowledge of SAP ERP Systems and POS Software.
∎ Good communication & inter-personal skills, leadership & team building qualities.
∎ Sound Knowledge of SAP ERP Systems and POS Software.
Responsibilities & Context:
∎ Develop and implement retail strategies to achieve revenue, profit, and customer satisfaction targets.
∎ Collaborate with marketing, category, supply chain and inter functional teams to align store activities with wider business goals.
∎ Analyze market trends and consumer behavior to adjust retail plans accordingly.
∎ Oversee store expansion, refurbishment, and location strategy.
∎ Ensure all Agora stores adhere to operational policies, SOPs, and brand guidelines.
∎ Monitor and improve in-store processes including merchandising, inventory, POS systems, and hygiene standards.
∎ Oversee inventory management, stock control, and loss prevention processes.
∎ Drive consistent store performance through audits, feedback, and KPIs of team management.
∎ Regular site visit to find the gap of operational excellence to take appropriate actions.
∎ Drive top and bottom aggressively and monitor business trends and implement corrective actions for underperforming stores.
∎ Collaborate with the marketing and commercial teams to optimize promotional effectiveness.
∎ Assortment opportunities and partners with necessary department, field and support centre resources to rectify and solve issues.
∎ Drive cross-selling and upselling opportunities in stores.
∎ Ensure exceptional customer service delivery across all branches.
∎ Address escalated customer issues and complaints promptly and professionally.
∎ Drive initiatives to improve the in-store customer experience.
∎ Manage P&L for the retail business; drive sales and control costs.
∎ Optimize inventory levels, reduce wastage, and improve margin contribution.
∎ Implement cost-saving initiatives while maintaining quality and service standards.
∎ Lead, mentor, and train regional managers, store managers, sub functional in-charges.
∎ Establish performance targets and conduct regular reviews to drive reward, develop or appropriate actions.
∎ Foster a customer-first and team-oriented culture.
∎ Work closely with supply chain and logistics to ensure product availability and reduce stock outs.
∎ Manage shrinkage, wastage, and expiry rates across the retail network.
∎ Ensure all outlets comply with food safety regulations, labor laws, and company policies.
∎ Lead crisis management initiatives during disruptions (e.g. strikes, weather, and supply issues).
∎ The job holder is primarily responsible for managing and monitoring the Regional/ Zonal/ Area Managers and Outlet Teams. The job requires usual visiting retail stores. He/she works closely with the Departmental FPRs in order to ensure smooth operations at the outlet and head office.
∎ Strategic Planning & Execution:
∎ Develop and implement retail strategies to achieve revenue, profit, and customer satisfaction targets.
∎ Collaborate with marketing, category, supply chain and inter functional teams to align store activities with wider business goals.
∎ Analyze market trends and consumer behavior to adjust retail plans accordingly.
∎ Oversee store expansion, refurbishment, and location strategy.
∎ Operational Management:
∎ Ensure all Agora stores adhere to operational policies, SOPs, and brand guidelines.
∎ Monitor and improve in-store processes including merchandising, inventory, POS systems, and hygiene standards.
∎ Oversee inventory management, stock control, and loss prevention processes.
∎ Drive consistent store performance through audits, feedback, and KPIs of team management.
∎ Regular site visit to find the gap of operational excellence to take appropriate actions.
∎ Sales & Profit Management:
∎ Drive top and bottom aggressively and monitor business trends and implement corrective actions for underperforming stores.
∎ Collaborate with the marketing and commercial teams to optimize promotional effectiveness.
∎ Assortment opportunities and partners with necessary department, field and support centre resources to rectify and solve issues.
∎ Drive cross-selling and upselling opportunities in stores.
∎ Customer Service & Experience:
∎ Ensure exceptional customer service delivery across all branches.
∎ Address escalated customer issues and complaints promptly and professionally.
∎ Drive initiatives to improve the in-store customer experience.
∎ Financial Performance:
∎ Manage P&L for the retail business; drive sales and control costs.
∎ Optimize inventory levels, reduce wastage, and improve margin contribution.
∎ Implement cost-saving initiatives while maintaining quality and service standards.
∎ Team Leadership:
∎ Lead, mentor, and train regional managers, store managers, sub functional in-charges.
∎ Establish performance targets and conduct regular reviews to drive reward, develop or appropriate actions.
∎ Foster a customer-first and team-oriented culture.
∎ Supply Chain & Inventory Oversight:
∎ Work closely with supply chain and logistics to ensure product availability and reduce stock outs.
∎ Manage shrinkage, wastage, and expiry rates across the retail network.
∎ Compliance & Risk Management:
∎ Ensure all outlets comply with food safety regulations, labor laws, and company policies.
∎ Lead crisis management initiatives during disruptions (e.g. strikes, weather, and supply issues).
Compensation & Other Benefits:
∎ Medical allowance, Provident fund, Gratuity, Insurance, Profit share, Weekly 2 holidays, Tour allowance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Agora Limited
∎ 5 Mohakhali C/A, Paragon Building, 5th Floor
Dhaka-1212, Bangladesh.
∎ Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 35 outlets of Agora in Dhaka, 3 in Chattogram and 1 in Tangail, 2 in rangpur, 1 in Mymensingh.
Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBAL G.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.
Address::
∎ 5 Mohakhali C/A, Paragon Building, 5th Floor
Dhaka-1212, Bangladesh.
∎ Agora was the first retail chain to open in Bangladesh in 2001. Since then, the store has been fulfilling the everyday shopping needs of customers through great price, a wide assortment of goods, best quality, and best service. Currently, there are 35 outlets of Agora in Dhaka, 3 in Chattogram and 1 in Tangail, 2 in rangpur, 1 in Mymensingh.Being the first superstore of the country, Agora has contributed immensely to the growth of the industry. We have always maintained excellence in quality of products and operational standards to ensure a better market for the country. Agora always wants to ensure the best quality of products for its customers. In order to do so, Agora always takes the required measures and ensures best business practices to build an ethical business source and believes in decentralizing and wants the healthiest produce to reach its customers across the country. Competency skills of our employees are constantly developed through numerous training and certifications in GLOBAL G.A.P. and Food Safety Management System (FSMS). Agora also received ISO 9001:2015 certification from SGS for quality management system.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 29 Jul 2025
Category: Marketing/Sales
