Head of Property Management

Job Description

Title: Head of Property Management

Company Name: A Large Group of Company

Vacancy: --

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• 8 to 12 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Land Management

• Bachelor’s degree in Business Administration, Hospitality Management, Real Estate, Property Management, Civil Engineering, or related fields.

• 8–12 years in property management, hospitality operations, corporate housing, or facility management.

• Strong operational discipline and familiarity with service SOPs.

• Experience managing field teams and vendor ecosystems.

• High emotional intelligence and conflict-resolution ability.

• Strong collaboration mindset — especially with Product, Tech, Marketing, and Finance.

• 8 to 12 years
• The applicants should have experience in the following business area(s): Manufacturing (FMCG), Group of Companies, Land Management

• Customer-first mindset

• Strong operational leadership

• Detail-oriented and process-driven

• Excellent communication across tenants, landlords, and partners

• Able to thrive in a fast-scaling, high-ambiguity environment

1.      Property Operations Leadership

• Oversee day-to-day operations across serviced apartments, corporate housing, and managed rentals.

• Ensure SLAs are met for cleanliness, maintenance, utilities, safety, compliance, and readiness.

• Standardize SOPs and checklists for onboarding, inspections, turnovers, move-ins, and move-outs.

• Lead a field team for property checks, handovers, furnishing coordination, and vendor supervision.

2.      Tenant & Landlord Experience Management

• Own all service touchpoints across pre-stay, stay, and post-stay journeys.

• Build a high-trust, transparent communication culture with tenants and landlords.

• Manage escalations, conflict resolution, service recoveries, and critical incidents.

• Drive strong NPS scores through empathy, responsiveness, and proactive problem-solving.

3.      Vendor & Maintenance Ecosystem

• Build and manage vendor networks: housekeeping, cleaning, repairs, furnishing, electrical, plumbing.

• Implement SLA-driven performance tracking for all service partners.

• Coordinate preventive maintenance schedules and emergency response processes.

4.      Operational Standards & Service Quality

• Maintain brand experience standards across all units: readiness, hospitality touchpoints, inspection quality.

• Create audit frameworks for cleanliness, safety, amenities, and service delivery.

• Ensure compliance with building regulations, safety norms, and contract requirements.

5.      Digital Services, Brokering & Platform Enablement

• Support digital brokering workflows by ensuring property data, unit details, availability calendars, inspection statuses, and tenant updates are accurate and up-to-date.

• Collaborate with Product & Tech teams to refine operational features such as maintenance ticketing, digital contracts, dashboards, unit readiness trackers, and landlord/tenant communication tools.

• Provide operational insights to help design or improve digital features—booking flows, listing verification processes, service automation, AI matching criteria, and digital check-in/out.

• Enable marketplace quality by ensuring verified properties meet required standards for listing, photography, documentation, and readiness.

• Act as the operational bridge between offline operations and the digital ecosystem, ensuring that real-world service delivery matches the digital promises made on the platform.