Head of Customer Service Department
Job Description
Title: Head of Customer Service Department
Company Name: Astha Life Insurance Company Limited
Vacancy: 1
Job Location: Dhaka
Employment Status: Full-time
Educational Requirements:
∎ Master of Business Administration (MBA)
∎ Skills Required: Customer Service
Experience Requirements:
∎ At least 5 year(s)
∎ The applicants should have experience in the following area(s):
Customer Care, Customer Service
∎ The applicants should have experience in the following business area(s):
Insurance
Job Responsibilities:
∎ Improve customer service experience, create engaged customers and facilitate organic growth
∎ Take ownership of customer’s issues and follow problems through to resolution
∎ Set a clear mission and deploy strategies focused towards that mission
∎ Develop service procedures, policies and standards
∎ Keeping & supervise accurate records and document customer service actions and discussions
∎ Analyze statistics and compile accurate reports
∎ Keep ahead of industry’s developments and apply best practices to areas of improvement
∎ Control resources and utilize assets to achieve qualitative and quantitative targets
∎ Adhere to and manage the approved budget
∎ Maintain an orderly workflow according to priorities
∎ Ensure regular follow up of overdue customers via phone calls.
∎ Perform any job/task assigned by authority.
Additional Requirements:
∎ Age 35 to 40 years
∎ Both males and females are allowed to apply
∎ Job experience in the Insurance/Telecom industries will get preference.
∎ Excellent verbal and written communication skills.
∎ Excellent interpersonal, negotiation, and conflict resolution skills.
∎ Excellent organizational and leadership skills.
∎ Strong analytical and problem-solving skills.
∎ Ability to prioritize tasks and to delegate them when appropriate.
∎ Ability to act with integrity, professionalism, and confidentiality.
∎ Proficient with Microsoft Office Suite or related software.
∎ Knowledge and experience in supervision of customer care/service department is mandatory.
∎ Creativity & Innovation.
Salary: Negotiable
Compensation & Other Benefits:
∎ Mobile bill, Provident fund, Weekly 2 holidays, Insurance, Gratuity
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 3
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 26 May 2023
Company Information:
∎ 11 May 2023
∎ Astha Life Insurance Company Limited
∎ Address : SKS Tower, Level-12, Mohakhali
∎ Web : http://asthalife.com.bd/
∎ Business : (a concern of Army Welfare Trust)
Category: Customer Support/Call Centre
:
Source: bdjobs.com
Deadline Expired on 26th May 2023
Similar Jobs
Customer Support/Call Center Executive
Customer Service Officer
International Call Center Executive ( Night Shift )
Executive - Group Service
Officer/Sr. Officer (Customer Service)
Manager- Ocean Freight
Sr. Office Executive (Sales & Marketing)
International Call Center Agent (Night Shift)
কাস্টমার কেয়ারএক্সিকিউটিভ
Tele Marketing Executive
Call Center Executive
Customer Relationship Officer
Officer (Call Center)
Telesales Manager / Assistant Manager
Guest Service Executive (Call Centre)
Executive, Program Service Delivery (PSD)
Call Center Executive
Customer Service Executive
Customer Support Executive Through Facebook ( Meta ) (Facebook Moderator) (Work From Office)
Client Support Executive (International Project)
Customer Support and Sales Officer
Call Center Manager (For UK Customer)
Customer Service Officer
TELEMARKETING REPRESENTATIVE
Customer Care Executive (Female)
Crewing Executive
Executive - Telemarketing
Agent - Prescription Reader
Call Center Agent (Night Shift) - English
Executive, Customer Service
Customer Service Officer
Executive( Customer Care Service)
Officer, CIC
Female Counsellor
Patient Relationship Officer (For Rajshahi)
Project Coordinator for Telemarketing [International Campaign]
কাস্টমার কেয়ার এক্সিকিউটিভ (ফিমেল)
Tele Sales Executive
Office Executive - Night Shift
Executive (Female)
Facebook Group