Job Description
Title: Officer/Sr. Officer (Customer Service)
Company Name: Maxim Label & Packaging (Bangladesh) Private Limited
Vacancy: 04
Age: 22 to 30 years
Location: Dhaka (Ashulia)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Packaging Industry, Garments Accessories
∎ Freshers are also encouraged to apply.
Published: 2 May 2024
Education:
∎ Graduate/Masters from any reputed university (Major in Marketing/ Management/ Commerce Background are highly preferable)
∎ Graduate/Masters from any reputed university (Major in Marketing/ Management/ Commerce Background are highly preferable)
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
∎ Excellent interpersonal communication and analytical skills.
∎ Should have positive attitude to take challenge and meet deadlines.
∎ Excellent command over English and Bengali.
∎ The applicants should have experience in the following area(s): Customer Support/Client Service, Sales, Marketing Public Relation
∎ Excellent interpersonal communication and analytical skills.
∎ Should have positive attitude to take challenge and meet deadlines.
∎ Excellent command over English and Bengali.
∎ The applicants should have experience in the following area(s): Customer Support/Client Service, Sales, Marketing Public Relation
Responsibilities & Context:
∎ Identify and assess customers’ needs to achieve satisfaction·
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication·
∎ Open customer accounts by recording account information.
∎ Maintain customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
∎ Identify and assess customers’ needs to achieve satisfaction·
∎ Build sustainable relationships and trust with customer accounts through open and interactive communication·
∎ Open customer accounts by recording account information.
∎ Maintain customer records by updating account information.
∎ Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Compensation & Other Benefits:
∎ T/A, Mobile bill, Provident fund, Weekly 2 holidays, Gratuity
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Annual Leave
Employment Status: Full Time
Job Location: Dhaka (Ashulia)
Company Information:
∎ Maxim Label & Packaging (Bangladesh) Private Limited
∎ Mirpur, Dhaka
Address::
∎ Mirpur, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 1 Jun 2024
Category: Customer Support/Call Centre
