Call Center Manager (For UK Customer)
Job Description
Title: Call Center Manager (For UK Customer)
Company Name: Euro Foods Group
Vacancy: --
Location: Dhaka (Uttara)
Salary: Negotiable
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):IT Enabled Service, Restaurant, Shrimp, Food (Packaged), Beverage, Ice Cream, Bakery (Cake, Biscuit, Bread)
Published: 24 Apr 2024
Requirements:
Responsibilities & Context:
∎ Kukd.com is an online takeaway ordering and table reservation service in UK. We are looking for a dedicated and positive individual to join our Bangladesh Operations team as a Call Centre Agent. The Operations Department provides Team Leaders an excellent opportunity to develop their skills within a dynamic and growing environment. Role description: The specific duties of an Assistant Manager of the Operations department include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levels. There will be a requirement to work alongside and maintain communication with the UK Operations team whilst being based in the Dhaka Office.
∎ You will be reporting to the Head of Operations who will be based in the UK, and complete adequate reporting and KPIs Work shift patterns of Day Shift and Night Shift Manage first line contact, to ensure that they are managing high volume calls from customers. Support and effectively manage inbound and outbound calls to customers. Provide excellent customer service and query handling. Maintain a sound knowledge of order processes and issues. Create motivation throughout the team Develop skills within team members Measure and assess KPIs and targets
Skills & Expertise:
Compensation & Other Benefits:
∎ 2 Festival Bonus 60% of gross salary.
Transport Allowance
∎ Weekly 2 holidays
∎ Festival Bonus: 2
Employment Status: Full Time
Job Location: Dhaka (Uttara)
Company Information:
∎ Euro Foods Group
∎ Navana Oval Tower (7th Floor), Plot # 5,
Sonargaon Janapath (House Building), Sector-7, Uttora, Dhaka
Address::
∎ Navana Oval Tower (7th Floor), Plot # 5,
Sonargaon Janapath (House Building), Sector-7, Uttora, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 24 May 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
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