Job Description
Title: Customer Service Executive
Company Name: Creative Business Group
Vacancy: 2
Location: Dhaka (Dhanmondi)
Salary: Tk. 15000 - 20000 (Monthly)
Experience:
∎ At most 1 year
∎ The applicants should have experience in the following business area(s):Training Institutes
∎ Freshers are also encouraged to apply.
Published: 27 Apr 2024
Education:
∎ Bachelor/Honors
Requirements:
Responsibilities & Context:
∎ Respond promptly to customer inquiries via face-to-face, phone, email, and live chat.
∎ Handle and resolve customer complaints, providing appropriate solutions and alternatives within established timeframes.
∎ Ensure customer satisfaction and provide professional customer support.
∎ Communicate with customers regarding various reasons via Phone Call.
∎ Build sustainable relationships with customers through open and interactive communication.
∎ Keep accurate records of customer interactions, transactions, comments, and complaints.
∎ Follow communication procedures, guidelines, and policies.
∎ Identify and escalate priority issues to the appropriate team members.
∎ Provide feedback on the efficiency of the customer service process.
∎ Stay updated on product knowledge and company policies.
∎ Collaborate with other team members to ensure excellent customer service delivery.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Dhanmondi)
Company Information:
∎ Creative Business Group
∎ House # 7, Road # 4, Dhanmondi, Dhaka.
Address::
∎ House # 7, Road # 4, Dhanmondi, Dhaka.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 27 May 2024
Category: Customer Support/Call Centre
