Job Description
Title: Telesales Manager / Assistant Manager
Company Name: Milvik Bangladesh Ltd.
Vacancy: --
Location: Dhaka
Salary: Negotiable
Experience:
∎ 3 to 5 years
∎ The applicants should have experience in the following business area(s):Insurance, Multinational Companies, Healthcare/Lifestyle product, Healthcare Startup
Published: 29 Apr 2024
Requirements:
Responsibilities & Context:
∎ Is accountable for meeting pre-defined sales and revenue targets for the Telesales team. Translates overall sales targets into the business’s KPIs and targets for all salespersons.
∎ Oversees leads, and supports a team of Team Leaders in daily operations through leadership, motivation, sales coaching, and technical support.
∎ Plans Headcount and works closely with HR and Training departments to recruit and train new Associates to meet headcount and revenue requirements.
∎ Effectively and proactively manages all types of employee absence and minimizes attrition by developing a positive work culture. Collaborate with the HR Department on engagement activities to promote team bonding and employee welfare.
∎ Take initiatives by proposing and implementing ad hoc sales promotions as well as changes in commission structure, always with a focus on achieving sales efficiency.
∎ Take ownership of all Sales processes and be on a constant search for process improvements based on data as well as Employee and Customer feedback. Areas include dialer software, lead quality and lead allocation, sales script, reporting, …
∎ Has regular performance reviews with all team members to deliver feedback on performance and drive improvement.
∎ Understand Milvik products as well as Quality/HR/Compliance procedures and clearly communicate them to all team members.
∎ Accountable for the adherence to procedures and quality standards by the entire Sales team. Work closely with the Quality Improvement & Training team to identify gaps and implement improvement or disciplinary actions.
∎ Understands the key drivers of sales performance, is able to analyze Key Performance Indicators and takes initiatives to improve them.
∎ Is a role model that demonstrates high levels of integrity and creates an environment of trust, transparency and engagement with team members.
∎ Oversee and positively support the creation of a great customer-centric culture where customers are cherished, employees and their ideas are valued, and results are rewarded.
∎ Is accountable for meeting pre-defined sales and revenue targets for the Telesales team. Translates overall sales targets into the business’s KPIs and targets for all salespersons.
∎ Oversees leads, and supports a team of Team Leaders in daily operations through leadership, motivation, sales coaching, and technical support.
∎ Plans Headcount and works closely with HR and Training departments to recruit and train new Associates to meet headcount and revenue requirements.
∎ Effectively and proactively manages all types of employee absence and minimizes attrition by developing a positive work culture. Collaborate with the HR Department on engagement activities to promote team bonding and employee welfare.
∎ Take initiatives by proposing and implementing ad hoc sales promotions as well as changes in commission structure, always with a focus on achieving sales efficiency.
∎ Take ownership of all Sales processes and be on a constant search for process improvements based on data as well as Employee and Customer feedback. Areas include dialer software, lead quality and lead allocation, sales script, reporting, …
∎ Has regular performance reviews with all team members to deliver feedback on performance and drive improvement.
∎ Understand Milvik products as well as Quality/HR/Compliance procedures and clearly communicate them to all team members.
∎ Accountable for the adherence to procedures and quality standards by the entire Sales team. Work closely with the Quality Improvement & Training team to identify gaps and implement improvement or disciplinary actions.
∎ Understands the key drivers of sales performance, is able to analyze Key Performance Indicators and takes initiatives to improve them.
∎ Is a role model that demonstrates high levels of integrity and creates an environment of trust, transparency and engagement with team members.
∎ Oversee and positively support the creation of a great customer-centric culture where customers are cherished, employees and their ideas are valued, and results are rewarded.
Skills & Expertise:
Compensation & Other Benefits:
∎ Gratuity, Insurance
∎ Lunch Facilities: Partially Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Health Service
∎ Free Telemedicine Service (Employees and dependent family members)
∎ Hospital OPD,IPD for Employees
∎ 24/7 Doctor Service for Employees and dependent family members
∎ Life Insurance
∎ Health Service
∎ Free Telemedicine Service (Employees and dependent family members)
∎ Hospital OPD,IPD for Employees
∎ 24/7 Doctor Service for Employees and dependent family members
∎ Life Insurance
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka
Company Information:
∎ Milvik Bangladesh Ltd.
∎ Head Office: 8th & 9th Floor, MS Center, 8 Mohakhali R/A, Dhaka-1212.
∎ https://milvikbd.com
Address::
∎ Head Office: 8th & 9th Floor, MS Center, 8 Mohakhali R/A, Dhaka-1212.
∎ https://milvikbd.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 15 May 2024
Category: Customer Support/Call Centre
