Call Centre Executive

Job Description

Title: Call Centre Executive

Company Name: Medleybiz

Vacancy: 4

Age: 18 to 35 years

Location: Dhaka (Mirpur 2)

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):E-commerce, E-commerce Startup, F-commerce
∎ Freshers are also encouraged to apply.

Published: 8 May 2024

Education:
∎ HSC

Requirements:

Additional Requirements:
∎ Age 18 to 35 years

Responsibilities & Context:
∎ Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.
∎ Respond to incoming messages and phone inquiries.
∎ Determine to support or assist customers after sales.
∎ Handle & Manage Logistics Calls ( Couriers & Riders)Manage Courier entries and Delivery Confirmation.
∎ Keep Track of Inventory to ensure stocks.
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources.
∎ Maintain records and other documentation and up-to-date Daily and monthly sales reports.
∎ Handle & resolve customer complaints and communicate issues with the team's help.
∎ Set up a positive mind for any other tasks assigned by the management.
∎ Understand the needs of business customers.
∎ Record sales and order information or enter sales information into a computer system.
∎ Review your own sales performance, aiming to meet sales targets
∎ Proficiency in managing customers over phone calls, follow-ups, and texts is mandatory.
∎ Respond to incoming messages and phone inquiries.
∎ Determine to support or assist customers after sales.
∎ Handle & Manage Logistics Calls ( Couriers & Riders)Manage Courier entries and Delivery Confirmation.
∎ Keep Track of Inventory to ensure stocks.
∎ Manage Official Facebook pages accordingly and collect leads from relevant sources.
∎ Maintain records and other documentation and up-to-date Daily and monthly sales reports.
∎ Handle & resolve customer complaints and communicate issues with the team's help.
∎ Set up a positive mind for any other tasks assigned by the management.
∎ Understand the needs of business customers.
∎ Record sales and order information or enter sales information into a computer system.
∎ Review your own sales performance, aiming to meet sales targets

Skills & Expertise:

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Mirpur 2)

Company Information:
∎ Medleybiz
∎ Love Road, House-3, Road-6, Mirpur-2, Dhaka-1216
∎ www.medleybiz.com.bd

Address::
∎ Love Road, House-3, Road-6, Mirpur-2, Dhaka-1216
∎ www.medleybiz.com.bd

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 7 Jun 2024

Category: Customer Support/Call Centre