Customer Service Executive (Female)

Job Description

Title: Customer Service Executive (Female)

Company Name: Ezam Tech Solution Int

Vacancy: --

Age: 20 to 30 years

Location: Dhaka (Aganogor Keranigonj)

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Software Company
∎ Freshers are also encouraged to apply.

Published: 13 May 2024

Education:
∎ Higher Secondary
∎ Bachelor/Honors

Requirements:

Additional Requirements:
∎ Age 20 to 30 years
∎ Educational Requirements HSC / Bachelor degree in any discipline.
∎ Excellent communication and listening skills.
∎ Professional appearance and demeanor.
∎ Strong organizational and multitasking abilities.
∎ Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
∎ Good verbal and written communication skills in English.

Responsibilities & Context:
∎ ·  Engage with customers via phone calls and live chat in a courteous and professional manner.
∎ ·  Listen attentively to customer inquiries and provide accurate and timely responses.
∎ · Address customer concerns and resolve issues promptly, ensuring a positive resolution.
∎ · Assist customers in navigating our products, services, and platforms effectively.
∎ ·  Provide guidance and assistance with account-related queries, order status, and technical support.
∎ ·  Document customer interactions and maintain accurate records of inquiries, feedback, and resolutions.
∎ ·  Collaborate with team members to escalate complex issues and ensure timely resolution.
∎ ·  Uphold company values and customer service standards in every interaction.

Compensation & Other Benefits:
∎ Mobile bill
∎ Festival Bonus: 2
∎ A dynamic, innovative, and supportive work environment.
∎ Opportunities for personal and professional growth.
∎ Regular team-building activities and a collaborative team culture.

Workplace:
∎ Work at office

Employment Status: Full Time

Gender:
∎ Only Female

Job Location: Dhaka (Aganogor Keranigonj)

Read Before Apply:

You have to be good at speaking, writing & reading in English. Kindly send your resume in pdf to the given email address. You will be invited to the interview through a Zoom meeting.Mention the name of the post in the subject line of the email.

Apply Procedure:

Email your CV:
∎ Send your CV to the given email [email protected]

Company Information:
∎ Ezam Tech Solution Int
∎ Semonty tower (3rd floor),Kadamtoli, Agarnagar, Keranigonj, Dhaka-1310
∎ Ezam Tech Solutions int. is a new department of the Ezam (Bangladesh) International Group, a premier IT service provider based in Dhaka, Bangladesh run from China. We specialize in web development, software development, and ERP systems. We are dedicated to delivering forward-thinking solutions. Our team blends extensive expertise with cutting-edge technology to empower businesses with innovative digital experiences. Ezam Tech Solutions int., is your reliable partner in navigating the dynamic realm of technology, ensuring guaranteed success in the digital age.

Address::
∎ Semonty tower (3rd floor),Kadamtoli, Agarnagar, Keranigonj, Dhaka-1310
∎ Ezam Tech Solutions int. is a new department of the Ezam (Bangladesh) International Group, a premier IT service provider based in Dhaka, Bangladesh run from China. We specialize in web development, software development, and ERP systems. We are dedicated to delivering forward-thinking solutions. Our team blends extensive expertise with cutting-edge technology to empower businesses with innovative digital experiences. Ezam Tech Solutions int., is your reliable partner in navigating the dynamic realm of technology, ensuring guaranteed success in the digital age.

Application Deadline: 30 May 2024

Category: Customer Support/Call Centre