Job Description
Title: Call Center Executive
Company Name: Walton Hi-Tech Industries PLC.
Vacancy: 10
Age: 20 to 30 years
Location: Dhaka (Mirpur)
Salary: Tk. 17000 - 20000 (Monthly)
Experience:
∎ At most 4 years
Published: 7 May 2024
Education:
∎ Bachelor/Honors
∎ Diploma in Engineering
Requirements:
Additional Requirements:
∎ Age 20 to 30 years
∎ Willing to work in shifting and holidays
∎ Should have good knowledge of MS Office
∎ Must have good communication skills in Bangla and English
∎ Good interpersonal, analytical skills, problem-solving, leadership skill as well as organizational skills.
∎ Must have multiple tasking abilities
∎ The candidate will also be patient and cool-tempered to deal with customer
∎ Able and willing to work under pressure and meet challenges
∎ Self-motivated, hardworking, energetic and result oriented
Responsibilities & Context:
∎ Attend inbound and outbound calls of customers
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Receive customer complaints and forward the complaint to the concerned department
∎ Provide information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.
∎ Attend inbound and outbound calls of customers
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Receive customer complaints and forward the complaint to the concerned department
∎ Provide information over the phone to customers regarding products & services.
∎ Follow up after sales service-related emails and reply to the customers
∎ Provide excellent customer service and give precise information to the customer.
∎ Report day-to-day activities to the concerned authority.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Performance bonus, Profit share, Insurance
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Contractual
Job Location: Dhaka (Mirpur)
Read Before Apply: Note: Please mention the applied position on top of the envelop
Company Information:
∎ Walton Hi-Tech Industries PLC.
Application Deadline: 15 May 2024
Category: Customer Support/Call Centre
