Customer Service Executive (Call Center)
Job Description
Title: Customer Service Executive (Call Center)
Company Name: Shopno Real Estate
Vacancy: 1
Age: 22 to 30 years
Location: Dhaka (Basundhara RA)
Salary: Tk. 18000 - 20000 (Monthly)
Experience:
∎ 2 to 3 years
∎ The applicants should have experience in the following business area(s):Real Estate, Developer, Call Center, Real Estate Startup
Published: 14 May 2024
Education:
∎ Bachelor of Business Administration (BBA)
∎ Bachelor of Arts (BA) in English
Requirements:
Additional Requirements:
∎ Age 22 to 30 years
Responsibilities & Context:
∎ Handle inbound and outbound calls in a professional and courteous manner.
∎ Respond to customer inquiries regarding property listings, availability, pricing, and other real estate-related questions.
∎ Provide detailed and accurate information to clients, ensuring they understand all aspects of the property and transaction process.
∎ Assist clients with scheduling property viewings, appointments, and meetings with real estate agents.
∎ Resolve customer complaints and issues efficiently, escalating to the appropriate department when necessary.
∎ Maintain and update customer records in the database, ensuring accuracy and confidentiality.
∎ Collaborate with real estate agents, brokers, and other departments to facilitate smooth communication and transaction processes.
∎ Stay informed about market trends, company policies, and new property listings to provide up-to-date information to clients.
∎ Achieve and exceed individual and team performance goals and targets.
∎ Participate in training sessions and team meetings to continuously improve service quality and knowledge.
∎ Handle inbound and outbound calls in a professional and courteous manner.
∎ Respond to customer inquiries regarding property listings, availability, pricing, and other real estate-related questions.
∎ Provide detailed and accurate information to clients, ensuring they understand all aspects of the property and transaction process.
∎ Assist clients with scheduling property viewings, appointments, and meetings with real estate agents.
∎ Resolve customer complaints and issues efficiently, escalating to the appropriate department when necessary.
∎ Maintain and update customer records in the database, ensuring accuracy and confidentiality.
∎ Collaborate with real estate agents, brokers, and other departments to facilitate smooth communication and transaction processes.
∎ Stay informed about market trends, company policies, and new property listings to provide up-to-date information to clients.
∎ Achieve and exceed individual and team performance goals and targets.
∎ Participate in training sessions and team meetings to continuously improve service quality and knowledge.
Skills & Expertise:
Compensation & Other Benefits:
∎ Mobile bill, Tour allowance, Performance bonus
∎ Salary Review: Yearly
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Female
Job Location: Dhaka (Basundhara RA)
Job Highlights:
∎ Provide excellent customer service and give precise information to the customer.
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Follow up after sales service-related emails and reply to the customers
∎ Provide excellent customer service and give precise information to the customer.
∎ Listen and understand the customers' complaints and provide suitable solutions to customers
∎ Follow up after sales service-related emails and reply to the customers
Company Information:
∎ Shopno Real Estate
∎ 510, Rupayan Shopping Square, Sayem Sobhan Anvir Road, Plot No - 02, Block# G, Bashundhara Residential Area, Dhaka-1229
∎ www.shopnorealestate.com
∎ Real Estate Development Business
Address::
∎ 510, Rupayan Shopping Square, Sayem Sobhan Anvir Road, Plot No - 02, Block# G, Bashundhara Residential Area, Dhaka-1229
∎ www.shopnorealestate.com
∎ Real Estate Development Business
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 May 2024
Category: Customer Support/Call Centre
