Call Center Agent
Job Description
Title: Call Center Agent
Company Name: Ray Advertising
Vacancy: 30
Age: 19 to 32 years
Location: Bogura (Bogura Sadar)
Salary: Negotiable
Published: 9 May 2024
Education:
∎ HSC
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 19 to 32 years
∎ Similar experience in BPO industry is a plus.Basic computer knowledge.Good communication skill in English.Good listening skill and analytical skill.Customer focus and adaptability to different personality types.Willingness to work from 7pm to 4am (Monday to Saturday).
∎ Similar experience in BPO industry is a plus.
∎ Basic computer knowledge.
∎ Good communication skill in English.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work from 7pm to 4am (Monday to Saturday).
∎ Similar experience in BPO industry is a plus.
∎ Basic computer knowledge.
∎ Good communication skill in English.
∎ Good listening skill and analytical skill.
∎ Customer focus and adaptability to different personality types.
∎ Willingness to work from 7pm to 4am (Monday to Saturday).
Responsibilities & Context:
∎ Need to make calls to the prospective customers.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem. Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
∎ Need to make calls to the prospective customers.
∎ Need to provide excellent customer service and gives precise information to the customer, ensuring customer satisfaction.
∎ Identify customer needs, clarify information and provide solutions.
∎ Perform every call actively to solve client's problem. Must be knowledgeable about Facebook (Social media), email & web chat.
∎ Refer unresolved customer grievances to designated persons for further investigation.
∎ Obtain and examine all relevant information in order to assess the validity of complaints and to determine possible causes.
∎ Report time to time to the team leader for complicated issues.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Bogura (Bogura Sadar)
Company Information:
∎ Ray Advertising
∎ Kali Mandir, Chondon - Baisha Rd, Bogra 5800
∎ https://rayadvertising.com/
Address::
∎ Kali Mandir, Chondon - Baisha Rd, Bogra 5800
∎ https://rayadvertising.com/
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 31 May 2024
Category: Customer Support/Call Centre
Source: bdjobs.com
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