Job Description
Title: Customer Support and Sales Executive
Company Name: Mexemy
Vacancy: 1
Age: 18 to 28 years
Location: Anywhere in Bangladesh
Salary: Tk. 8000 - 10000 (Monthly)
Experience:
∎ At least 2 years
∎ The applicants should have experience in the following business area(s):Educational Technology (Edtech) Startup
Published: 14 May 2024
Education:
∎ Higher Secondary
Requirements:
Additional Requirements:
∎ Age 18 to 28 years
Responsibilities & Context:
∎ Respond to customer inquiries and provide timely and accurate solutions.
∎ Handle and resolve customer complaints, concerns, and issues professionally.
∎ Provide product information and offer guidance to customers.
∎ Handle our social manager to reply to the users professionally.
∎ Collaborate with other departments to ensure a seamless customer experience.
∎ Gather feedback from customers to enhance products and services.
∎ Prepare reports on customer feedback and other relevant metrics.
∎ Contact with customers and tell them about our service
∎ Contact with lead customers Follow-up call with interested customers
∎ Course knowledge & ongoing course details
∎ Identify customer points and target them
∎ Proven experience in customer support minimum 1 year.
∎ Excellent communication and interpersonal skills.
∎ Ability to convince customers.
∎ Ability to work independently and as part of a team.
∎ Familiarity with Edu Tech and related products/services.
∎ 2 festival bonus in a year
∎ 1 performance-based bonus
∎ Annual salary review (If satisfied, salary will increase)
∎ New parent surprise
∎ Paid courses for learning
∎ Access to our company's products (but he can’t share his account)
∎ 1-month notice period before leaving the job.
∎ Responsibilities:
∎ Customer Support:
∎ Respond to customer inquiries and provide timely and accurate solutions.
∎ Handle and resolve customer complaints, concerns, and issues professionally.
∎ Provide product information and offer guidance to customers.
∎ Handle our social manager to reply to the users professionally.
∎ Collaborate with other departments to ensure a seamless customer experience.
∎ Gather feedback from customers to enhance products and services.
∎ Prepare reports on customer feedback and other relevant metrics.
∎
∎ Sales Executive:
∎ Contact with customers and tell them about our service
∎ Contact with lead customers Follow-up call with interested customers
∎ Course knowledge & ongoing course details
∎ Identify customer points and target them
∎
∎ Qualifications:
∎ Proven experience in customer support minimum 1 year.
∎ Excellent communication and interpersonal skills.
∎ Ability to convince customers.
∎ Ability to work independently and as part of a team.
∎ Familiarity with Edu Tech and related products/services.
∎
∎ Exciting Perks Awaiting You:
∎ 2 festival bonus in a year
∎ 1 performance-based bonus
∎ Annual salary review (If satisfied, salary will increase)
∎ New parent surprise
∎ Paid courses for learning
∎ Access to our company's products (but he can’t share his account)
∎ 1-month notice period before leaving the job.
Skills & Expertise:
Workplace:
∎ Work from home
Employment Status: Full Time
Job Location: Anywhere in Bangladesh
Company Information:
∎ Mexemy
∎ 2nd durgapur union, Adarsha Sadar, Amtoli, Cumilla
∎ Mexemy is an Online educational platform based on skill development, freelancing & daily life skill
Address::
∎ 2nd durgapur union, Adarsha Sadar, Amtoli, Cumilla
∎ Mexemy is an Online educational platform based on skill development, freelancing & daily life skill
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 23 May 2024
Category: Customer Support/Call Centre
