Job Description
Title: Executive, Customer Service
Company Name: Cloth Bangladesh Limited
Vacancy: 01
Age: 20 to 28 years
Location: Dhaka
Salary: Tk. 15000 - 18000 (Monthly)
Experience:
∎ 1 to 3 years
∎ The applicants should have experience in the following business area(s):Garments, Textile, Buying House
Published: 22 Apr 2024
Education:
∎ Bachelor/Honors
∎ Call center
∎ Call center
Requirements:
Additional Requirements:
∎ Age 20 to 28 years
Responsibilities & Context:
∎ Develop strategies to enhance customer satisfaction and loyalty. This may include analyzing customer feedback, resolving customer issues, and improving the overall customer service process.
∎ Handle all customers' data according to CRM.
∎ Must be knowledgeable about facebook (social media), email & web chat.
∎ Maintain Facebook, Instagram, Youtube, Whatsapp or other digital platforms customers' queries and proper answering.
∎ Identify customer needs, clarify information and provide solutions.
∎ Handle customer inquiries and complaints, providing solutions promptly.
∎ Develop and maintain strong relationships with customers through excellent service and communication.
∎ Prepare customer queries, complaints, or problems; record and forward to the concerned management.
∎ Review your own sales performance, aiming to meet sales targets.
∎ Report time to time to the management for complicated issues.
∎ Handle & manage logistics calls (couriers & riders)Keep Track of Inventory to Ensure Stock.
∎ Set up a positive mind for any other tasks assigned by the management.
Skills & Expertise:
Compensation & Other Benefits:
∎ T/A, Mobile bill
∎ Lunch Facilities: Partially Subsidize
∎ Festival Bonus: 2
Workplace:
∎ Work at office
Employment Status: Full Time
Gender:
∎ Only Male
Job Location: Dhaka
Company Information:
∎ Cloth Bangladesh Limited
∎ House-258, Road-3, baridhara DOHS, Dhaka
Address::
∎ House-258, Road-3, baridhara DOHS, Dhaka
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 May 2024
Category: Customer Support/Call Centre
