Client Support Executive (International Project)

Job Description

Title: Client Support Executive (International Project)

Company Name: Digifea

Vacancy: 10

Age: 25 to 40 years

Location: Dhaka (Mirpur)

Salary: Tk. 25000 - 30000 (Monthly)

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, BPO/ Data Entry Firm, Direct Selling/Marketing Service Company, Call Center
∎ Freshers are also encouraged to apply.

Published: 26 Apr 2024

Education:
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎

Requirements:

Additional Requirements:
∎ Age 25 to 40 years

Responsibilities & Context:
∎ Must have excellent in English speaking and listening skills.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
∎ Must have excellent in English speaking and listening skills.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
∎
∎

Skills & Expertise:

Compensation & Other Benefits:
∎ 5 days a week work schedule (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.
∎ 5 days a week work schedule (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Dhaka (Mirpur)

Job Highlights:
∎ You must be a great communicator (English) with basic digital marketing knowledge (Website design, SEO, SMM, Telemarketing) because you will interact directly with our foreign clients with the purpose to onboard for providing our service to them.
∎

Read Before Apply:

Please Note: If you are not Fluent in English & don't have basic digital marketing knowledge (like Website design, SEO, SMM, and Telemarketing) and Have Issues with Night Shift, kindly do not apply.