Client Support Executive (International Project)- [Night Shift]

Job Description

Title: Client Support Executive (International Project)- [Night Shift]

Company Name: Digifea

Vacancy: 10

Age: 22 to 40 years

Location: Dhaka (Mirpur)

Salary: Negotiable

Experience:
∎ At least 1 year
∎ The applicants should have experience in the following business area(s):Telecommunication, IT Enabled Service, Call Center
∎ Freshers are also encouraged to apply.

Published: 16 May 2024

Education:
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎ Fluency in English is acceptable in place of formal qualifications.
∎ A minimum of O Level, A-Level, or Bachelor's degree in any discipline is required.
∎ Fluency in English is acceptable in place of formal qualifications.

Requirements:

Additional Requirements:
∎ Age 22 to 40 years

Responsibilities & Context:
∎ Must have excellent speaking and listening skills in English.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.
∎ Must have excellent speaking and listening skills in English.
∎ Either prior experience as a client service representative or in providing international customer support.
∎ Active listening and strong phone contact managing abilities.
∎ Working knowledge of CRM procedures and systems.
∎ Call international clients on both incoming and outgoing calls.
∎ To satisfy customers, determine and evaluate their needs.
∎ To answer consumer questions, one must possess a thorough understanding of the company's goods and services.
∎ Handle client concerns, offer suitable solutions and alternatives within the allotted period, and then follow up to make sure the issue has been resolved.
∎ Follow communication procedures, guidelines, and policies.

Skills & Expertise:

Compensation & Other Benefits:
∎ 5 days a week (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.
∎ 5 days a week (Weekly 2 holidays).
∎ USA Federal Holidays.
∎ 15 Annual Paid Leave after completing 6 months.
∎ Salary Review: Yearly.
∎ Festival Bonus: 2 (Yearly) after completing 6 months.
∎ Unlimited tea/coffee during office hours.
∎ Snacks are provided once per day during office hours.
∎ Yearly recreation based on performance.

Employment Status: Full Time

Job Location: Dhaka (Mirpur)

Job Highlights:

Read Before Apply:

Only apply if you are fluent in English, have basic SEO knowledge, and are comfortable working night shifts.

Company Information:
∎ Digifea
∎ 621, 622 Begum Rokeya Sarani, Kazipara, Mirpur, Dhaka-1216
∎ https://digifea.com
∎ DigiFea is your one-stop shop for a wide range of outsourcing services. We help businesses grow faster, provide simpler and more personal customer experiences, and build stronger customer relationships.


Address::
∎ 621, 622 Begum Rokeya Sarani, Kazipara, Mirpur, Dhaka-1216
∎ https://digifea.com
∎ DigiFea is your one-stop shop for a wide range of outsourcing services. We help businesses grow faster, provide simpler and more personal customer experiences, and build stronger customer relationships.

Application Deadline: 14 Jun 2024

Category: Customer Support/Call Centre