Guest Services Agent

Job Description

Title: Guest Services Agent

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: 4

Location: Cox's Bazar

Salary: Negotiable

Experience:
∎ 2 to 3 years
∎ Freshers are also encouraged to apply.

Published: 28 Feb 2024

Education:
∎ Bachelor/Honors, Diploma in Hotel Management

Requirements:

Responsibilities & Context:
∎ To create 100% guest satisfaction by providing efficient and effective front desk service. To perform duties to maximize the business outcomes of the hotelProvides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay: Greets guests and processes hotel registration. Develop good open communication and report with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times. Ensure all guest account details are correct and accurate. Keeps current on hotel accommodations, services and area attractions. Responds to customer inquiries for information. Arranges for services requested by the guest by working with other departments as appropriate. Stays current with developments in the hotel by reviewing and updating the communication log. Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes: Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services. Makes reservations in accordance with hotel's yield management practices. Processes customer credit at check-in in accordance with hotel policy. Identifies and records special billing instruction and notifies Accounting. Follows hotel policy on cash banks - at all times adheres to credit limits and procedures as set down by the Financial Controller. Obtains appropriate approvals and signatures. Other responsibilities include: Liaising with housekeeping to ensure information is passed on for room requests and special requests. Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy. Accepts responsibility for accurately maintaining cash float. Use the Brand technique for answering the telephone. Ensure work area is keep neat and tidy. Keeps abreast with the hotel's daily banquets, functions and activities. Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals. Maintains policies and procedures to ensure the lowest level of loss is maintained. Adheres to rate restriction periods. Attends any training programs as directed or requested. Accurately processes maintenance requests. Keeps Executive Assistant Manager informed of all problems or unusual matters of significance.

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Workplace:
∎ Work at office

Employment Status: Full Time

Job Location: Cox's Bazar

Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Address::
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Read Before Apply: Please apply only who are fulfilling all the requirements of this job

Application Deadline: 29 Mar 2024

Category: Hospitality/ Travel/ Tourism

Source: bdjobs.com

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