Job Description
Title: Operations Manager
Company Name: Sea Pearl Beach Resort & Spa Ltd.
Vacancy: 01
Age: 35 to 45 years
Location: Cox's Bazar
Salary: Negotiable
Experience:
∎ 8 to 10 years
∎ The applicants should have experience in the following business area(s):Hotel, Resort
Published: 22 Nov 2024
Education:
∎ Master of Business Administration (MBA) in Hospitality Management
∎ 8+ years of progressive experience in hospitality operations management, with at least 3 years in a multi-property role.
Requirements:
Additional Requirements:
∎ Age 35 to 45 years
Responsibilities & Context:
∎ Develop, implement, and monitor operational policies and standards across the resorts.
∎ Ensure smooth day-to-day operations while maintaining consistency in guest experience.
∎ Coordinate and oversee resort managers to achieve service and performance goals.
∎ Monitor compliance with safety, health, and environmental regulations.
∎ Analyze financial reports to track performance, identify trends, and recommend improvements.
∎ Ensure consistent delivery of high-quality guest experiences across all resorts.
∎ Implement and monitor guest feedback mechanisms to enhance satisfaction and loyalty.
∎ Manage resolution of escalated guest concerns or service issues.
∎ Provide leadership, guidance, and support to resort managers and departmental heads.
∎ Conduct regular performance reviews and identify training needs for staff development.
∎ Foster a positive work culture focused on teamwork, accountability, and excellence.
∎ Develop short- and long-term strategies to achieve operational goals and growth targets.
∎ Identify opportunities for innovation and improvement in operations.
∎ Prepare and present regular reports on operational performance, challenges, and achievements.
∎ Serve as the main point of contact between resort management teams and senior leadership.
∎ Ensure clear and effective communication across all teams. Others as per given assignment by the management time to time.
∎ Key Responsibilities:
∎ Operational Leadership:
∎ Develop, implement, and monitor operational policies and standards across the resorts.
∎ Ensure smooth day-to-day operations while maintaining consistency in guest experience.
∎ Coordinate and oversee resort managers to achieve service and performance goals.
∎ Monitor compliance with safety, health, and environmental regulations.
∎ Financial Management:
∎ Analyze financial reports to track performance, identify trends, and recommend improvements.
∎ Guest Experience:
∎ Ensure consistent delivery of high-quality guest experiences across all resorts.
∎ Implement and monitor guest feedback mechanisms to enhance satisfaction and loyalty.
∎ Manage resolution of escalated guest concerns or service issues.
∎ Team Management:
∎ Provide leadership, guidance, and support to resort managers and departmental heads.
∎ Conduct regular performance reviews and identify training needs for staff development.
∎ Foster a positive work culture focused on teamwork, accountability, and excellence.
∎ Strategic Planning:
∎ Develop short- and long-term strategies to achieve operational goals and growth targets.
∎ Identify opportunities for innovation and improvement in operations.
∎ Reporting & Communication:
∎ Prepare and present regular reports on operational performance, challenges, and achievements.
∎ Serve as the main point of contact between resort management teams and senior leadership.
∎ Ensure clear and effective communication across all teams.
∎
∎ Others as per given assignment by the management time to time.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Cox's Bazar
Job Highlights:
∎ The OM oversees the performance, efficiency and profitability of resort, ensuring service excellence and standards. The role requires strong leadership, strategic planning, and collaboration to drive customer satisfaction and business growth.
Company Information:
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Address::
∎ Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 22 Dec 2024
Category: Hospitality/ Travel/ Tourism
