Guest Services Agent

Job Description

Title: Guest Services Agent

Company Name: Sea Pearl Beach Resort & Spa Ltd.

Vacancy: Not specific

Job Location: Anywhere in Bangladesh

Employment Status: Full-time

Educational Requirements:
∎ Bachelor of Business Administration (BBA) in Hospitality Management
∎ Preferred Professional Certification: Hospitality Management
∎ Training/Trade Course: Tourism and Hospitality Management
∎ Skills Required: Communication, Computer skill, Guest Handaling, Ids software

Experience Requirements:
∎ 1 to 2 year(s)
∎ The applicants should have experience in the following area(s): Computer skill, Guest satisfaction, Guest service

Job Responsibilities:
∎ Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
∎ Greets guests and processes hotel registration.
∎ Develop good open communication and report with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.
∎ Ensure all guest account details are correct and accurate.
∎ Keeps current on hotel accommodations, services and area attractions.
∎ Responds to customer inquiries for information.
∎ Arranges for services requested by the guest by working with other departments as appropriate.
∎ Stays current with developments in the hotel by reviewing and updating the communication log.
∎ Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
∎ Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
∎ Makes reservations in accordance with hotel’s yield management practices.
∎ Processes customer credit at check-in in accordance with hotel policy.
∎ Identifies and records special billing instruction and notifies Accounting.
∎ Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
∎ Obtains appropriate approvals and signatures.
∎ Other responsibilities include:
∎ Liaising with housekeeping to ensure information is passed on for room requests and special requests.
∎ Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
∎ Accepts responsibility for accurately maintaining cash float.
∎ Use the Brand technique for answering the telephone.
∎ Ensure work area is keep neat and tidy.
∎ Keeps abreast with the hotel’s daily banquets, functions and activities.
∎ Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
∎ Maintains policies and procedures to ensure the lowest level of loss is maintained.
∎ Adheres to rate restriction periods.
∎ Attends any training programs as directed or requested.
∎ Accurately processes maintenance requests.
∎ Keeps Executive Assistant Manager informed of all problems or unusual matters of significance.

Additional Requirements:
∎ Age 25 to 30 years

Salary: Negotiable

Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2

Job Source: Online Job Posting.

Application Deadline: 3 Oct 2023

Company Information:
∎ 3 Sep 2023
∎ Sea Pearl Beach Resort & Spa Ltd.
∎ Address : Advance Noorani Tower, Level-13, 01 Mohakhali CA, Bir Uttam A K Khandakar Sarak, Dhaka-1212.
∎ Business : Sea Pearl Beach Resort & Spa is a First International Branded 5 Star Beach Resort in Cox`s Bazar, Bangladesh, featuring 493 rooms & suites, 09 Food & Beverage out lets, 10000 sft meeting & event space.

Category: Hospitality/ Travel/ Tourism



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