Guest Service Agent
Job Description
Title: Guest Service Agent
Company Name: HOTEL 71
Vacancy: 02
Job Location: Anywhere in Bangladesh
Employment Status: Full-time
Educational Requirements:
∎ Bachelor degree in any discipline
Job Responsibilities:
∎ Have professional practical knowledge about check-in operations
∎ Should know all the procedure of check-in operations both in manually and in software
∎ Prior to check-in operations, should know the reservation operations
∎ Should be professional in correspondence and reservations over letter, mail and fax
∎ Should know the registration process, reservations or any walk-in with formalities
∎ To be readily capable to handle guest's demand, problems or any complaints.
∎ Communication level should be high with two or more languages like English & any others.
∎ To ensure that rooms have been serviced and maintained to the standards laid down by the Company.
∎ Should have experience to work with front office and housekeeping if required
∎ To ensure effective liaison between reservations and front office staff with other departments
∎ To ensure that all charges are correctly entered on the guest's bill and that this is up to date at all times.
∎ Keep the Hotel standard of service toward guest at all times
∎ Ensure Guest satisfaction with etiquette and manners
∎ Should be well groomed and sense of hygiene to maintain with English speaking all the times
∎ Should be well known in night auditing on rooms and work in three shifts
∎ Special and other responsibilities as assigned by the management.
∎ Should be well physical structure and well conversant with staffs and guests of the hotel
∎ Post charges to guest accounts.
∎ Handles paid-outs.
∎ Transfer guest balances to other accounts as required.
∎ Cashes checks for guests following the approval policy.
∎ Completes guest check-out procedures.
∎ Settles guest accounts.
∎ Dispenses guest records after the guest checkout
∎ Handles cash, traveller's cheque, credit cards and direct billing requests properly.
∎ Posts non-guest ledger payments.
∎ Balances department totals at the close of the shift.
∎ Balances cash at the close of the shift.
∎ Manages safe deposit boxes.
∎ Assists Front desk staff on check in as and when required.
Additional Requirements:
∎ Age 22 to 30 years
∎ Both males and females are allowed to apply
∎ Warm welcoming, Personality, Energetic, Bubbly and very Presentable
∎ Language Requirement:
∎ English fluently has to be sharp.
∎ Must be excellent fluency speaking in English
∎ Must be very good written in English.
∎ Sometimes communication work need to be done
∎ Industry requirement :
∎ Hotel experience will be given preference.
∎ Smart candidate is also welcome from another industry.
Salary: Negotiable
Compensation & Other Benefits:
∎ Lunch Facilities: Full Subsidize
∎ Salary Review: Yearly
∎ Festival Bonus: 2
∎ Service Charge and other as per company Policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 10 Mar 2022
Company Information:
∎ 19 Feb 2022
∎ HOTEL 71
∎ Address : KaizuddinTower 176, Shaheed Syed Nazrul Islam Sarani (Old-47, Bijoy Nagar)
∎ Web : www.hotel71.com.bd
∎ Business : Brief history about us
We at Hotel 71 don?t just provide hospitality services ? we create an experience for our guests, something that is at the heart of our foundation. It?s in the diversity of our people and their sincere strive for that smile in each and every guest that makes us a world renowned boutique hotel. Our multi award winning accolades from various hospitality partners and tremendous reviews in top travel platform distinguishes us as a market leader in our arena.
Innovation is paramount for us and runs through everything we do. Join Hotel 71, and let us push the envelope of hospitality should be. We are adding 40 more rooms and many internal service outlets to command a more formidable position in the market.
Category: Hospitality/ Travel/ Tourism
: Send your C.V to Manager HR & Admin ,Hotel71 Ltd. Kaizuddin Tower, 176, Shaheed Syed Nazrul Islam Sarani (Old 47 Bijoy Nagar), Dhaka - 1000 or [email protected] along with necessary documents & recent color photograph.
