General Manager

Job Description

Title: General Manager

Company Name: Imperial Swiss Garden

Vacancy: 1

Age: At least 40 years

Job Location: Dhaka (Banani)

Salary: Negotiable

Experience:

• At least 10 years
• The applicants should have experience in the following business area(s): Hotel, Motel

• Bachelor/Honors
• Masters

Hotel managent or if any Doing

• At least 10 years
• The applicants should have experience in the following business area(s): Hotel, Motel

• Age At least 40 years
• Only Male

The Hotel General Manager is responsible for the overall management, performance, and profitability of the hotel. This role ensures that all departments (front office, housekeeping, food & beverage, sales, maintenance, etc.) operate efficiently and deliver exceptional guest experiences in line with brand standards. The GM acts as the primary leader and ambassador of the property, balancing strategic planning with daily operations oversight to achieve both short-term targets and long-term business goals.

The position requires a hands-on leader with strong financial acumen, operational expertise, and people management skills to sustain guest satisfaction, optimize revenue, and maintain brand reputation. The GM reports to the owner, regional director, or corporate office (depending on the organizational structure).

Key Responsibilities:
Leadership & Management

• Provide strategic direction and leadership across all hotel departments.

• Foster a positive, high-performance culture that encourages teamwork and accountability.

• Supervise and mentor department heads, ensuring effective communication and collaboration.

• Set operational goals and performance benchmarks aligned with business objectives.

2. Guest Experience & Service Excellence

• Ensure the highest standards of hospitality and guest satisfaction.

• Review guest feedback and implement continuous improvement measures.

• Resolve escalated guest issues promptly and professionally.

• Maintain brand standards and service quality across all guest touchpoints.

3. Financial Management

• Develop and manage annual budgets, forecasts, and financial plans.

• Monitor and control costs to achieve profit and revenue targets.

• Oversee financial performance reports, P&L statements, and expense management.

• Identify new revenue streams and cost-saving opportunities.

4. Sales, Marketing & Business Development

• Drive occupancy, ADR (Average Daily Rate), and RevPAR through effective sales and marketing strategies.

• Collaborate with the sales and marketing team to implement promotional campaigns and partnerships.

• Maintain relationships with travel agents, corporate clients, and community partners.

• Represent the hotel in industry and local business events.

5. Operations Oversight

• Oversee all operational functions including rooms, F&B, maintenance, and security.

• Ensure compliance with health, safety, and hygiene regulations.

• Implement operational policies and procedures for efficiency and consistency.

• Oversee maintenance of facilities, equipment, and property standards.

6. Human Resources & Training

• Lead recruitment, training, and retention of hotel staff.

• Promote employee engagement, recognition, and career development.

• Ensure compliance with labor laws and HR policies.

• Manage workforce scheduling, payroll, and performance evaluations.

7. Compliance & Risk Management

• Ensure adherence to brand standards, legal requirements, and licensing regulations.

• Oversee safety, security, and emergency preparedness.

• Maintain proper documentation and audits for operational compliance.

• T/A
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2