Front Office Manager (Female)

Job Description

Title: Front Office Manager (Female)

Company Name: Nirvana SPA

Vacancy: --

Age: 20 to 35 years

Job Location: Cox`s Bazar

Salary: Tk. 20000 - 30000 (Monthly)

Experience:

• 2 to 3 years
• The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa

• Bachelor of Arts (BA)

Bachelorʼs degree in Hospitality Management or equivalent experience, with at least 2–3 years in a Front Office management role in a hotel, spa, or hospitality setting.

• 2 to 3 years
• The applicants should have experience in the following business area(s): Beauty Parlor/Saloon/Spa

• Age 20 to 35 years
• Only Female

• Proficiency in Microsoft Office, Google Workspace, and hotel management systems.
• Strong verbal and written communication skills across all levels of employees and
• Active listening and problem-solving skills to address guest and employee concerns effectively.

• Greet clients and visitors with a warm and welcoming demeanor, providing a professional and friendly first point of contact.

• Answer phone calls, emails, and inquiries promptly, providing information about our services, scheduling appointments, and addressing client concerns or questions.

• Coordinate and manage the appointment scheduling system, ensuring appointments are scheduled accurately and efficiently for medical and aesthetic treatments.

• Collect and update client information, including personal details, medical history, and consent forms.

• Maintain a clean and organized front desk area, including organizing brochures, promotional materials, and retail products.

• Check clients in and out, process payments, and handle billing and insurance related inquiries.

• Ensure a comfortable and welcoming waiting area for clients, keeping it clean and organized.

• Collaborate closely with the medical spa team to ensure seamless client transitions and effective communication.

• Handle client concerns or issues professionally and escalate matters when necessary to provide resolutions.

• Assist with various administrative tasks, such as inventory management, record keeping, and general office duties.

• Participates in staff meetings and training sessions to enhance knowledge and proficiency in handling calls, walk-ins, and emails.

• Proactively offers clients the highest level of education and guidance to facilitate seamless service bookings