Front Office GSA
Job Description
Title: Front Office GSA
Company Name: Seagull Hotels Ltd.-A Five Star Deluxe Hotel
Vacancy: Not specific
Job Location: Cox's Bazar
Employment Status: Full-time
Educational Requirements:
∎ Graduate or equivalent or
∎ Certificate or diploma in hospitality advantageous.
Experience Requirements:
∎ At least 2 year(s)
Job Responsibilities:
∎ The designated position of GSA shall be responsible for attending office in proper grooming as per the standards specified and the timings for attending office as scheduled.
∎ Address and document guest concerns in the database
∎ Achieve amicable resolution to guest concerns
∎ Coordinate with other departments to address guest concerns
∎ Update guest records
∎ Problem-solve to achieve guest resolution
∎ Complete product knowledge training to answer guest questions
∎ Review arrival lists to welcome guests
∎ Attend to special guests (e.g. VIPs) and answer their inquiries
∎ Provide information about amenities, area and venues and promote services
∎ Anticipate guest needs and build rapport with customers
∎ Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
∎ Address customer complaints and escalate to asst. guest relation manager when needed
∎ Record information in the logbook daily
∎ Ensure compliance with health and quality standards
∎ Performs other duties as assigned.
∎ Hotel software operational knowledge.
Additional Requirements:
∎ Age at least 25 years
∎ Both males and females are allowed to apply
∎ The applicants should have experience in the following area(s):
∎ Previous hotel-related experience desired.
∎ Exceptional interpersonal skills.
∎ Excellent written and verbal communication.
∎ Good time management and organizational skills.
∎ Conflict resolution experience.
∎ Patience and good listening skills
Salary:
∎ Negotiable / As per Industry Standard.
Compensation & Other Benefits:
∎ According to company policy
Job Source: Bdjobs.com Online Job Posting.
Application Deadline: 17 Sep 2022
Company Information:
∎ 11 Sep 2022
∎ Seagull Hotels Ltd.-A Five Star Deluxe Hotel
Category: Hospitality/ Travel/ Tourism
