Front Desk Executive & Office Secretary

Job Description

Title: Front Desk Executive & Office Secretary

Company Name: Musafir Tours

Vacancy: 01

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

• At least 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

• Higher Secondary

• At least 2 years
• The applicants should have experience in the following business area(s): Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

• Only Female

• Basic understanding of the operations and services of a Tours & Travel agency.
• Proficient in typing both Bangla and English.
• Good working knowledge of MS Word and MS Excel.
• Ability to use email, WhatsApp, Facebook Messenger, and other common office communication tools efficiently.
• Pleasant personality with strong communication and interpersonal skills.
• Well-organized, polite, and customer-oriented attitude.
• Ability to multitask and handle front desk responsibilities independently.
• Honest, reliable, and willing to follow management instructions.
• Good pronunciation and pleasant speaking style are essential·
• Must have the commitment to stay with the company for the long term with dedication.

We are seeking a smart and well-mannered female Front Desk Executive & Office Secretary to manage reception duties and provide administrative support to the management. The candidate must have good communication skills, a pleasant speaking style, and a long-term commitment to the organization.

Job Responsibilities

• Serve as the first point of contact for visitors, clients, and business partners, ensuring a professional and welcoming front desk environment.
• Receive, screen, and redirect incoming phone calls in a courteous and professional manner.
• Handle general inquiries related to tour packages, air ticketing, visa services, Hajj & Umrah, corporate travel, and medical tourism, and forward them to the concerned department when required.
• Manage front desk operations, including receiving guests, handling walk-in clients, and maintaining visitor records.
• Perform basic secretarial duties, including typing letters, emails, notices, and simple reports in Bangla and English.
• Manage official correspondence through email, WhatsApp, Facebook Messenger, and other digital communication platforms as instructed by management.
• Maintain and organize office records, files, documents, and registers in both physical and digital formats.
• Assist in internal coordination with different departments as and when required by management.
• Support administrative tasks such as scheduling appointments, maintaining office stationery, and assisting in day-to-day office operations.
• Ensure confidentiality of official information and documents.
• Perform any other duties related to front desk, administration, or coordination as assigned by management from time to time.