Job Description
Title: Executive/Senior Executive, IT Support
Company Name: SEBPO
Vacancy: 1
Age: 24 to 34 years
Location: Dhaka (Mohakhali)
Salary: Negotiable
Experience:
∎ 1 to 3 years
∎ Freshers are also encouraged to apply.
Published: 26 Feb 2025
Education:
∎ Bachelor/Honors
Requirements:
Additional Requirements:
∎ Age 24 to 34 years
Responsibilities & Context:
∎ Provide corrective and preventive support services related to IT and cybersecurity.
∎ Offer first-level support and services for all software applications and SaaS platforms.
∎ Deliver first and second-level support and services for the portfolio of computing devices and infrastructure, including:
∎ i. Computing Devices: Desktops, Laptops, Tablets, and Mobile Devices operating on MAC, Windows, Linux, Android, and other platforms.
∎ ii. Office Equipment: Printers, Scanners, Projectors, Access Control Systems, etc.
∎ iii. Network Equipment & Internet Connectivity: Modems, Cabling, Routers, Switches, Next Generation Firewalls, Access Points, Wi-Fi Networks, etc.
∎ iv. Power: UPS, AVR, and other power-related equipment.
∎ Ensure support for managing endpoint security, including XDR and tools for remote workers.
∎ Assist in remediating vulnerabilities and managing patches as per reports and plans.
∎ Participate in periodic ISO & SOC audits and client compliance programs. Contribute to the preparation of related reports and maintain audit logs as per guidelines.
∎ Support IT inventory management and contribute to decision-making regarding device replacements and spare parts procurement.
∎ Collaborate in both functional and cross-functional projects.
∎ Maintain internal knowledge documents and actively participate in knowledge-sharing sessions with colleagues and peers.
∎ Cultivate and maintain relationships with relevant suppliers and stakeholders.
∎ Provide corrective and preventive support services related to IT and cybersecurity.
∎ Offer first-level support and services for all software applications and SaaS platforms.
∎ Deliver first and second-level support and services for the portfolio of computing devices and infrastructure, including:
∎ i. Computing Devices: Desktops, Laptops, Tablets, and Mobile Devices operating on MAC, Windows, Linux, Android, and other platforms.
∎ ii. Office Equipment: Printers, Scanners, Projectors, Access Control Systems, etc.
∎ iii. Network Equipment & Internet Connectivity: Modems, Cabling, Routers, Switches, Next Generation Firewalls, Access Points, Wi-Fi Networks, etc.
∎ iv. Power: UPS, AVR, and other power-related equipment.
∎ Ensure support for managing endpoint security, including XDR and tools for remote workers.
∎ Assist in remediating vulnerabilities and managing patches as per reports and plans.
∎ Participate in periodic ISO & SOC audits and client compliance programs. Contribute to the preparation of related reports and maintain audit logs as per guidelines.
∎ Support IT inventory management and contribute to decision-making regarding device replacements and spare parts procurement.
∎ Collaborate in both functional and cross-functional projects.
∎ Maintain internal knowledge documents and actively participate in knowledge-sharing sessions with colleagues and peers.
∎ Cultivate and maintain relationships with relevant suppliers and stakeholders.
∎
∎ ***Special Instruction: Candidate should be able to relocate to Jashore District.
Skills & Expertise:
Workplace:
∎ Work at office
Employment Status: Full Time
Job Location: Dhaka (Mohakhali)
Job Highlights:
Company Information:
∎ SEBPO
∎ SEBPO, Level 7, Monem Business District, 111, Bir Uttam C.R. Dutta Road, Karwan Bazar, Dhaka-1205.
∎ https://sebpo.com
∎ SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, technology and media companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.
SEBPO has been consistently recognized as one of the “5000 Fastest Growing Private Companies in America” by Inc.
Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit www.sebpo.com
Address::
∎ SEBPO, Level 7, Monem Business District, 111, Bir Uttam C.R. Dutta Road, Karwan Bazar, Dhaka-1205.
∎ https://sebpo.com
∎ SEBPO is a leading global outsourcing partner to many of the world’s largest advertising, technology and media companies. The company specializes in ad operations, creative services, quality assurance and data solutions. SEBPO offers industry expertise and process governance so organizations can scale, innovate and control costs.SEBPO has been consistently recognized as one of the “5000 Fastest Growing Private Companies in America” by Inc. Founded in 2006, SEBPO is based in New Jersey with delivery centers in Bangladesh and El Salvador. To learn more about SEBPO, please visit www.sebpo.com
Read Before Apply: Please apply only who are fulfilling all the requirements of this job
Application Deadline: 28 Mar 2025
Category: IT/Telecommunication
