Executive (Ticketing & Reservations)

Job Description

Title: Executive (Ticketing & Reservations)

Company Name: Bengal Aitken Spence Travels

Vacancy: 2

Age: 23 to 34 years

Job Location: Dhaka (GULSHAN 2)

Salary: Negotiable

Experience:

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• Bachelor of Business Administration (BBA) in Hospitality Management
• Diploma in Hotel Management

• 1 to 5 years
• The applicants should have experience in the following business area(s): Travel Agent, Tour Operator, Travel Startup

• Age 23 to 34 years

• Proficiency in GDS systems (Amadeus, Sabre, Galileo, etc.).

• Experience in reservations and ticketing, preferably in the travel industry.

• Excellent communication skills in English (additional languages are a plus).

• Strong customer service skills with the ability to handle difficult situations.

• Attention to detail and problem-solving abilities.

• Flexibility to work in shifts, including weekends and holidays.

• Knowledge of global travel destinations and airline policies.

• Experience with travel booking software and ticketing systems.

• Ability to multitask and prioritize in a fast-paced environment.

Reservations Handling:

• Handle booking requests via phone, email, and online platforms.

• Process reservations for flights, hotels, car rentals, and other travel services.

• Ensure accurate input of passenger details, travel dates, and preferences in the reservation system.

Ticketing:

• Issue, reissue, and refund airline tickets using Global Distribution Systems (GDS) such as Amadeus, Sabre, or Galileo.

• Process group bookings and ticketing in coordination with airlines and travel agents.

• Ensure compliance with airline policies and fare rules during ticket issuance.

Customer Service:

• Provide excellent customer service by resolving travel-related queries and complaints.

• Assist customers with changes in itineraries, cancellations, or refunds as needed.

• Proactively communicate travel updates, delays, or other important information to clients.

Reporting:

• Maintain accurate records of bookings, cancellations, ticketing activities, and refunds.

• Generate daily/weekly/monthly sales and ticketing reports for management review.

Travel Documentation:

• Assist customers in obtaining travel documentation such as visas, passports, and insurance.

• Provide guidance on travel regulations, protocols and requirements.

Coordination:

• Work closely with airlines, hotels, travel partners, and internal teams to ensure seamless operations.

• Collaborate with the sales team to cross-sell and upsell travel products and services.

• Mobile bill,Weekly 2 holidays,Insurance
• Salary Review: Yearly
• Festival Bonus: 2