Executive Service - Customer Care (Hotline)

Job Description

Title: Executive Service - Customer Care (Hotline)

Company Name: Tycoon Hi-Tech Park Ltd.

Vacancy: 5

Age: 18 to 35 years

Job Location: Anywhere in Bangladesh

Salary: Negotiable

Experience:

• 2 to 6 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Call Center

• Bachelor/Honors

• 2 to 6 years
• The applicants should have experience in the following business area(s): Electronic Equipment/Home Appliances, Call Center

• Age 18 to 35 years

• Good communication skills in Bangla (English is a plus)

• Basic computer and smartphone knowledge

• Polite, patient, and customer-friendly attitude

• Previous call center or customer support experience is an advantage

1. Handle incoming and outgoing customer calls via the hotline in a professional and courteous manner

2. Provide accurate information about products, services, policies, and procedures

3. Resolve customer complaints, issues, and inquiries efficiently within agreed service levels

4. Log, track, and update customer interactions in the CRM or call management system

5. Escalate complex or unresolved issues to the appropriate department or supervisor

6. Follow up with customers to ensure resolution and customer satisfaction

7. Meet individual and team performance targets such as call quality, response time, and customer satisfaction (CSAT)

8. Maintain up-to-date knowledge of company offerings, promotions, and system changes

9. Adhere to company policies, scripts, quality standards, and compliance requirements

10. Identify recurring issues and provide feedback or suggestions for service improvement

11. Handle sensitive customer information with confidentiality and professionalism

12. Support other customer service channels (email, chat, social media) when required

• Provident fund,Mobile bill,T/A
• Salary Review: Yearly
• Festival Bonus: 2