Executive- Retail Sales

Job Description

Title: Executive- Retail Sales

Company Name: EERNA LTD (A concern of Smart Technologies (BD) Ltd)

Vacancy: 05

Age: Na

Job Location: Dhaka

Salary: Negotiable

Experience:

Published: 2025-12-17

Application Deadline: 2025-12-31

Education:

Requirements:

Skills Required: communication and interpersonal skill.,Consumer Durables - Sales & Marketing,Data analysis and presentation,Effective Business Communication Skill,Great networking skills. Excellent written and verbal communication.

Additional Requirements:

Required Qualifications & Skills:

Education:
Minimum Bachelor’s degree (any discipline preferred)

Candidates with experience will be given more preference

Experience:

1–3 years of experience in retail sales (IT/electronics preferred), Freshers with strong communication skills may also apply   

Skills & Competencies:

Strong communication and customer-handling skills

Sales-oriented and target-driven mindset

Basic computer knowledge and POS handling

Presentable, confident, and customer-focused attitude

Company Overview

EERNA Ltd. is Bangladesh’s most trusted IT retail destination, partnering with over 100 leading global brands to deliver 100% authentic technology products and complete IT solutions. With multiple branches across Dhaka City, a secure e-commerce platform, and the country’s largest service center—1000fix—we ensure excellent customer experience, reliable warranty, and superior after-sales support.

Job Description

The Executive – Retail Sales is responsible for providing excellent in-store customer service, achieving sales targets, and promoting IT products and solutions. This role focuses on understanding customer needs, offering suitable product recommendations, and ensuring a smooth and satisfying retail shopping experience.

Key Job Responsibilities

Retail Sales & Customer Service

• Greet and assist customers professionally at the showroom.

• Understand customer requirements and recommend suitable IT products and accessories.

• Explain product features, pricing, warranty, and after-sales services clearly to customers.

• Convert customer inquiries into successful sales while ensuring customer satisfaction.

Sales Target & Performance

• Achieve assigned daily, monthly, and yearly sales targets.

• Upsell and cross-sell relevant products and accessories to maximize sales value.

• Participate in promotional campaigns, offers, and product launches.

Product Knowledge & Display

• Maintain up-to-date knowledge of IT products, specifications, and market trends.

• Ensure proper product display, pricing tags, and cleanliness of the showroom.

• Assist in merchandising and visual display as per company guidelines.

Billing & Documentation

• Assist customers with billing, invoicing, and payment procedures.

• Maintain accurate sales records and customer information.

• Ensure proper documentation for warranty registration and after-sales support.

After-Sales Support & Coordination

• Provide basic after-sales guidance and coordinate with the 1000fix service center for service or warranty-related issues.

• Follow up with customers to ensure satisfaction and resolve any concerns.

Teamwork & Compliance

• Work closely with team members and supervisors to achieve branch sales goals.

• Follow company policies, procedures, and professional standards.

Maintain discipline, punctuality, and a positive work attitude.

• Medical allowance,Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Office Gym Facilities and Fitness Center.

• Professional Indoor Badminton Court and Indoor Games Facilities.

• Competitive salary and benefits package.

• Opportunity for career growth within a leading retail and distribution company.

• Collaborative and innovative work environment.

• Access to cutting-edge technology and resources.

• A dynamic and supportive work environment.

• Opportunities for professional growth and development.

• The chance to work with a leading global brand.

  If you are Passionate about IT products, have a knack for making a difference (MAD), and want to be part of an innovative team, we would love to hear from you!